Associate, HR Service Supp

Alternate Locations: Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina)

 

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 74512

 

The Role at a Glance

 

In this position you will perform and deliver on routine assignments/projects for your assigned area(s) of HR responsibility.  You will work closely with HR Business Partners and other HR areas to ensure that superior customer support is provided to Lincoln’s employees, financial professionals, and retirees on HR related topics.

 

What you'll be doing

 

• Providing service excellence and resolution in response to complex inquiries, incidents, elevated service inquiries or escalations made via AskHR, phone, or e-mail from employees and/or HR Business Partners.
• Collaborating with HR Business Partners and other HR areas, leveraging available tools, and exercising independent judgement and problem-solving skills to address employee inquiries regarding HR services and processes accurately and timely.
• Providing consultation to employees by partnering on routine HR processes, procedures, and initiatives integrating appropriate HR Business Partners and centers of excellence (COE) partners.
• Understanding the key drivers of the various business client groups; applying this knowledge in their work.
• Utilizing case management data to identify opportunities to suggest improvements that will enhance processes, quality, and services to employees.
• Developing and maintaining collaborative relationships with HR Business Partners and other HR areas to achieve business objectives.
• Applying expanded knowledge obtained from the role in increasingly more complex situations and continuing to acquire more knowledge to apply in role.
• Maintaining the integrity and confidentiality of human resource records and information.
• Participating in special projects as needed.

 

What we’re looking for

 

• 0 - 1+ Years of Human Resources experience.  
• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• Desire to be a continual learner and progress your HR-related knowledge.
• Ability to work with others in a team environment.
• Demonstrates solid relationship management skills with internal clients (e.g. management, peers and colleagues).
• Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
• Demonstrates strong interpersonal skills with a collaborative style.
• Demonstrates the ability to use sound judgment and discretion regarding confidential information.
• Finds common ground and can gain collaboration among management, colleagues and peers.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

 

Application Deadline

 

Applications for this position will be accepted through June 29, 2025, subject to earlier closure due to applicant volume.

 

 

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

 

The pay range for this position is $42,800 - $77,700 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-