Retail Stand Lead | T-Mobile Arena

 

Position Title: Retail Stand Lead | T-Mobile Arena

Starting Pay: $19.00 per hour

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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

 

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team?  We're hiring!  Great team member perks like Instapay (early access to your wages) and high interest savings both through the One@Work app.

 

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

 

For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/
 

Job Summary

Overview:   The stand lead is responsible for both transactional level interaction with guests by providing a customer service experience that exceeds the customer's expectations, as well as basic supervisory responsibilities for a location within a venue on event day, or day-to-day staff management. They will perform several day-to-day tasks related to standard retail operations, staff oversight, and additional tasks as assigned by the management team.

Essential Duties and Responsibilities:

Service

• Complete steps of service to ensure utmost guest satisfaction
• Describe product offerings, packaging/presentation, inventory, and pricing
• Establish rapport with guests/members
• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
• Exceed guest expectations
• Adhere to location appearance guidelines (checklist)
• Ensure all product is displayed and merchandised appropriately
• Respond to guest needs and requests
• Coach teammates on best practices and develop staff in accordance with best retail practices
• Other duties and tasks as assigned by supervisor/manager

Supervision

• Ensure employees are following all applicable rules and regulations, as well as state laws, with regards to services, breaks, and best practices
• Provide leadership within a given area of the operation and communicates needs and challenges with management as appropriate
• Teach employees best practices as it relates to store standards on service and controls
• Identify areas of opportunity with staff and coaches appropriately
• Ensure highest levels and standards are met

Controls

• Follow tenders handling checkout guidelines
• Accurately use POS system
• Employ good safety and sanitation practices
• Practice proper product control and handling of all inventory and equipment
• Ensure all employees are following Levy Core principals by holding themselves and others accountable for store and service standards
• Communicate guest issues to management
• Adhere to Levy company guidelines as state