ServiceNow Business Analyst - HRSD

Date Posted:

2026-02-16

Country:

United States of America

Location:

US-CT-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team:

The ServiceNow Business Analyst will be responsible for the capture and implementation of requirements for ServiceNow. This role involves working closely with Stakeholders and IT teams to understand business requirements, translating them into acceptance criteria for development, and ensuring the effective implementation of those requirements into the ServiceNow platform. This role requires proven experience as a ServiceNow Business Analyst with a strong understanding of the ServiceNow processes and best practices.

What You Will Do:

Work with Story stakeholders to:

• Gather and define requirements representing the customers need.

• Write User Acceptance Criteria based on analysis of business requirements and desired result.

• Write clear Test Scripts, validate stories and assist with analysis and reporting of testing defects.

• Responsible for holistically understanding both the business and technical aspects of the ServiceNow platform modules.

• May also be asked to write knowledge articles and documentation that describes features and functionality for technical and business users.

Qualifications You Must Have:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) and a minimum of 5 years’ experience as a Business Analyst.

• 2+ years’ experience in a supporting role in the ServiceNow Platform.

• Experience with a variety of areas within the ServiceNow Platform

• Skilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Developers and RTX internal customers to define functional specifications that meet user requirements and are technically sound.

• Strong Excel and Visio Skills and excellent writing and communication skills for producing clear, concise notes and Story documentation.

Qualifications We Prefer:

• ServiceNow certifications (ITIL, HRSD or domain-specific certifications)

• Experience in large, highly regulated, or global organizations

• Experience with ServiceNow platform

• Experience partnering with system integrators or managed service providers

• Experience or certification with Agile or Scaled Agile Framework

Learn More & Apply Now

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location:

Remote

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated r