Regional Dispatcher

Join Wisper ISP as a Full Time Regional Dispatcher and be part of a dynamic team that values problem-solving and customer-centricity. This position offers the exciting opportunity to work from home, providing flexibility and comfort while you excel in your role. As a Regional Dispatcher, you will play a crucial role in ensuring smooth operations and customer satisfaction. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, Health Savings Account, Short Term Disability, Long Term Disability, and College Savings Fund. Earn a competitive hourly wage of $17-$18 while contributing to a company that prioritizes innovation and integrity in the telecommunications industry. Apply now and be part of a forward-thinking organization dedicated to high performance and professional growth.

Schedule: Monday-Friday 8 AM-4:30 PM; Rotating Saturday shift 8 AM-12 PM - once per month

This position is eligible for Hybrid home/office schedule--regular in-office work/attendance is required up to 3 days per week. Candidate must lived within one hour's driving distance from a local office

**Internet connection requirements for remote work include speeds exceeding 25 Mbps down and 3 Mbps up (Satellite and/or cellular connection are not sufficient)

Let us introduce ourselves

Wisper ISP is a high speed internet provider headquartered in Mascoutah, Illinois with regional offices located throughout Missouri. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on excellent customer service, quality installs, and trusted service.

Make a difference as a Regional Dispatcher

As a Regional Dispatcher at Wisper ISP, you will engage with customers through various channels to resolve issues effectively and enhance their experience. You will play a pivotal role in overseeing technicians' daily routes, ensuring efficiency, and identifying opportunities for additional work. Confirming appointments and following up with customers via phone or their preferred communication method will be integral to maintaining high levels of customer satisfaction. Your problem-solving skills and customer-centric approach will be vital in delivering exceptional service in a fast-paced telecommunications environment.

What we're looking for in a Regional Dispatcher

To excel as a Regional Dispatcher at Wisper ISP, candidates should possess a high school diploma or equivalent along with two years of customer service experience or ISP support. Additionally, two years of experience in executing various business correspondence is essential to effectively communicate with customers and technicians. The role requires regular and predictable attendance to ensure smooth operations and customer satisfaction.

Knowledge and skills required for the position are:

• High school diploma or equivalent
• Two years of customer service experience or ISP support
• Two years of experience in executing various business correspondence
• Regular and predictable attendance required

Join our team today!

If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!

A pre-employment background check, motor vehicle record check and drug screen are required for this position. All employment offers are contingent upon the results of the background check, motor vehicle record check and drug screen.