Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year    
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Responsibilities

Position Summary

The Operations Electronic Flight Bag (EFB) Specialist will assist in the daily administration and pilot assistance/trouble­ shooting of PSA's EFB iPad program.

Job Responsibilities

• Coordinate with the Fleet Management team for sustainment of the EFB program and refresh when applicable
• Respond to EFB user calls/emails for the purpose of troubleshooting
• Monitor ongoing FAA regulatory compliance of EFB program
• Collect user feedback and track trends for the purpose of program modification
• Work with American Airlines EFB Managers and third party vendor to ensure quality and stock of EFBs and associated equipment
• Assist with the administration of the document control management tool
• Assist in the database management of Comply, Jeppesen, and WSI, including periodic storage management/standards
• Assist with deployment and operational testing of Applications, Betas, and iOS updates, including the research of trends and new features associated with updates
• Assist with the formatting and dissemination of information via the EFB, ensuring consistency in documentation
• Assist in the processing of returned items
• Assist in the training and management of access for New Hire (NH) pilots with the EFB
• Assist working with IDM and American to resolve issues with NH Pilot classes
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
• Performs other duties as assigned

Position Specifics

Qualifications

Required

• High School Diploma or equivalent
• Experience with document retention
• Demonstrated knowledge in developing process and controls
• Advanced computer skills with Microsoft Office programs
• Experience with telephone conferencing and email communication
• Ability to speak/read/write in English
• If hired, must be able to demonstrate that you are authorized to work in the U.S.  

Preferred

• Experience with Mobile Device Management (MDM)
• Experience with Apple iPad iOS
• Experience with Jeppesen digital charting software (JeppFD-Pro)
• Experience with document control management