Store Team Leader

Position Summary: The Store Manager is directly responsible for the overall financial performance and operations of the store, leading teams and individuals, and focusing on the delivery of exceptional customer service. Duties include, but are not limited to, food safety and cleanliness, workplace safety, P&L management, labor, shrink, inventories, staffing, and directly coaching and developing team members. Work schedule involves weekends, nights, holidays, and flexibility as needed to properly manage daily operational and customer service standards.

Essential Functions

1. Is a champion of customer service, with a focus on going above and beyond satisfying customer expectations and ensuring that Team Members continually support this priority 100% of the time.
2. Effectively manages each component of the stores weekly P&L statement to include the following: approves each new hire, including the pay rate; forecasts, schedules, and monitors labor to be consistent with store sales and productivity guidelines and budgets; effectively controls the approval of overtime hours and pay increases; merchandises to optimize sales opportunities; oversees ordering; supports each department toward meeting established shrink goals; and creates action plan to address cost control issues.
3. Maintains positive and effective working relationships with direct reports and Team Members, peers, supervisors, Home Office, suppliers/vendors, and customers. Effectively handles complex or difficult situations involving others. Inspires, develops, trains and promotes future leaders.
4. Merchandises according to established merchandising planograms, provides constructive feedback to supervisor and merchants for the purpose of understanding and enhancing merchandising programs, and fosters teamwork within the store to achieve standard expectations and creativity as applicable.
5. Serves as a role model promoting a positive attitude and embracing the Earth Fare culture and values. Motivates Team Members to perform with excellence in their immediate job responsibilities, the delivery of customer service, and towards common objectives/goals as a team.
6. Communicates sales goals, department performance, and sales opportunities with Team Members to ensure positive results.
7. Coordinates and oversees store inventories.
8. In a timely manner, manages compliance and issues related to store maintenance, cleanliness/sanitation/food safety, and a safe work environment for team members and customers.
9. Partners with Director of Operations to achieve positive financial results for a specific store location.

Knowledge and Essential Critical Skills/Expertise

1. Grocery retail leadership experience required. Knowledge and expertise in the natural organic segment preferred.
2. Must have leadership ability with a positive track record of building, motivating and inspiring others to achieve personal and professional excellence.
3. Must be proficient in using a P&L Statement to drive retail operations.
4. Must have world class customer service skills and the ability to inspire others to deliver.
5. Commitment to Earth Fares purpose, belief and values.
6. Excellent written and oral communication skills required.
7. Professional and friendly demeanor required, with the ability to coach and counsel Team Members effectively toward improvement.
8. Proficient computer skills with knowledge of Microsoft Outlook, Word and Excel software.
9. Ability to effectively make hiring decisions for the purpose of strengthening the team.
10. Inspire, train and promote Team Members to become future leaders of Earth Fare.
11. Passion for supporting Earth Fares continued success and growth as a leader in the natural and organic foods industry.
12. Willingne