EHR Program Director - Technology Expert II (9978) - SFDPH

Company Description

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening : Friday, March 7, 2025 
• Application Deadline : Application filing will close on or after Friday, March 21, 2025
• Salary: $176,878 - $274,430 Annually
• Appointment Type: Permanent Exempt 
• Recruitment ID: PEX-9978-EXEMPT

This role will require in-person work at least 80% of the time. 

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

Job Description

The EHR Program Director is responsible for managing the program budget, build, integrated areas and functional utilization of all Epic and 3rd party Epic-related systems as well as other tightly integrated clinical systems for this 10-year project. The EHR Program Director will ensure operational readiness, implementation, adoption and success of the Epic enterprise suite of products as well as the related 3rd party and critical clinical systems. Additionally, this resource will be responsible for facilitating and managing the cultural change for employees via advisory committees, Lean processing gap analysis, coordination with the CNIO and CHIO and Human Resources. The EHR Program Director will directly and indirectly manage a team of ~70 individuals working to meet these goals. There are five direct reports to the EHR Program Director: 1) Epic Inpatient Applications Manager 2) Epic Access & Revenue Applications Manager 3) Epic Ambulatory Applications Manager 4) Epic Ancillary Applications Manager 5) Avatar, Epic Security, and MyChart HelpDesk Manager. The EHR Program Director reports to the Deputy CIO. 

SFDPH is currently live with the Epic enterprise suite of applications across our physical health segments including inpatient, outpatient primary care, outpatient specialty care, long-term SNF, care coordination, and financials. The initial go-live was August 3, 2019. We are also live on Epic for Mental Health Services. We use Netsmart, myAvatar, and Methasoft as our EHRs for Substance Use Treatment. Our Epic project has continuing implementation efforts to install specialty modules (i.e. Beaker LIS, Lumens endoscopy, Mammography, Welcome, and more).  

ESSENTIAL DUTIES:

• Manage a large-scale live Epic implementation in an integrated delivery system 
• Oversee cross-team relationships, monitor project progress, and ensure timely deliverables  
• Manage budget, authorize invoices, and ensure project remains within scope  
• Supervise external contractors and negotiate vendor contracts for compliance 
• Present new clinical applications contracts to the Health Commission Finance Committee in close collaboration with the CHIO, CMIO, and line of business as well as contracts teams 
• Analyze risks and interdependencies, developing contingency plans with stakeholders 
• Direct clinical applications staff, assign tasks, and ensure quality and timeline adherence  
• Produce monthly performance dashboards and utilize Lean Daily Management with visual Kanban 
• Update program status reports, escalating issues as needed 
• Define staffing needs and KPIs for all Epic and Clinical Applications teams 
• Maintain professional relationships with stakeholders and IT leadership 
• Assist IT leadership, IT Managers, and business in developing, executing and communicating the DPH and IT initiatives 
• Develop program strategy to optimize Epic tools for departmental needs