Ownership Transfer Specialist

Company Description

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Job Description

Westgate Resorts is seeking a Bilingual Ownership Transfer Specialist to support timeshare ownership transfers, resale transactions, name changes, and account maintenance activities. This role serves as a primary point of contact for owners, closing companies, real estate professionals, brokers, title agencies, attorneys, and internal teams regarding ownership record updates and transfer requirements.

The ideal candidate will have experience in customer service, call center operations, timeshare administration, title processing, deeding, contract processing, real estate transactions, mortgage servicing, or hospitality operations. This position requires strong attention to detail, excellent communication skills, and the ability to review legal documents while providing exceptional customer service in both English and Spanish.

This is a high-volume, phone-based position requiring frequent interaction with owners and third-party organizations throughout the ownership transfer process.

What You Will Do:

• Process timeshare ownership transfers, resale transactions, ownership changes, account updates, and contract modifications.
• Review and process ownership transfer requests involving trusts, probate, estates, divorce settlements, inheritance transfers, and legal name changes.
• Evaluate legal documentation including deeds, trust agreements, court orders, death certificates, probate documents, and transfer paperwork.
• Verify ownership information and ensure documentation complies with company policies and legal requirements.
• Maintain accurate ownership records and update account information within company systems.
• Serve as the primary point of contact for owners, brokers, attorneys, title companies, closing companies, and internal departments.
• Handle a high volume of inbound and outbound customer service calls regarding ownership transfer requirements, timelines, fees, and documentation.
• Respond to inquiries through phone, email, and written correspondence while maintaining a professional and customer-focused approach.
• Educate owners and external parties regarding transfer procedures, documentation requirements, and processing expectations.
• Research account histories and ownership records to identify and resolve transfer issues.
• Communicate with customers and third parties to obtain missing documents and correct discrepancies.
• Coordinate with internal departments to ensure ownership records and contract information are updated accurately.
• Escalate complex ownership issues, legal concerns, and customer disputes to management when appropriate.
• Ensure compliance with company policies, department procedures, and applicable legal requirements.
• Maintain detailed transaction records and documentation throughout all stages of the transfer process.
• Monitor processing timelines and service-level expectations to ensure timely completion of ownership transfers.
• Participate in process improvement initiatives, special projects, and departmental support activities.
• Maintain confidentiality of customer records and sensitive information.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring: 

• High School Diploma or GED required.
• Minimum 1-2 years of experience in customer service, contract processing, timeshare operations, real estate administration, title processing, mortgage servicing, hospitality, or related industries.
• Bilingual in English and Spanish required, with the ability to speak, read, and write fluently in both languages.