Senior Researcher, Research & Insights - Automation & Integrations

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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM + Trust. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way!

We are looking for a Senior Researcher to join our Research and Insights team, supporting our Automation and Integration organization! Our core products include Flow Builder, Flow Orchestration, RPA and the entire suite of MuleSoft products.

About You

• You love working in a fast-paced, ever dynamic environment.

• You are enthused about leading product direction with your research insights and find cool new avenues to engage with the product team to infuse user-centric insights into product planning.

• You distill sophisticated problems into insights that inform design, development, and business decisions. 

• You’re passionate about technology. You’re even more passionate about technology users and buyers. 

• You have deep empathy for their everyday struggles and challenges. 

• You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users.

Responsibilities:

• Scope and drive research projects that inform product strategy, design, and development, in collaboration with our cross-functional partners across the Automation and Integration space.

• Create relationships with stakeholders and demonstrate the skill to identify gaps in product thinking to recommend appropriate research.

• Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, un-moderated testing, behavioral data analysis, etc.) and small-scale research methods (interviews, moderated concept testing, etc.)

• Synthesize research findings into insights and recommendations and work with collaborators to socialize these findings

• Partner fully with product owners, designers, engineers, competitive intelligence, and other researchers to provide the best possible experience for our users and customers

• Create narratives to frame problems and highlight the business value of potential solutions

• Be a strategic business partner to key executives, helping shape their long-term vision

• Work on fast-paced projects, requiring attention to detail and working within constrained timelines

Required Experience / Skills:

• 5+ years of experience conducting research in user experience, product design, or technology contexts

• Proven track record influencing user experience and/or product direction and strategy with actionable insights

• Ability to plan, design, complete and communicate both strategic and tactical research engagements

• Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for partners

• Expert understanding of research methods (qualitative and quantitative) and standard processes

• Experience working in cross-functional teams (e.g. product management, design, engineering)

• Comfortable with basic statistical methods and concepts, and experience working with behavioral signals data

Preferred: Previous research experience in enterprise iPaaS and/or automation technologies and services

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