Technical Consultant 2 - Patient Monitoring ( West Virginia)

Job Title

Technical Consultant 2 - Patient Monitoring ( West Virginia)

Job Description

Technical Consultant, Patient Monitoring -West Virginia

Support the Philips Connected Care – Hospital Patient Monitoring (HPM) business as a Technical Consultant 2 – Patient Monitoring based in West Virginia .  This position is responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service to deliver real time patient data requirements.  In partnership with a dynamic customer care team of clinical, sales, and service partners, this position will support activities to grow the business in the given geography.

Your role:

Customer Ownership

• Serving as a consultant to provide technical recommendations that best suit the environment based on customer requirements; actively supporting the transition from a break fix operating model to a customer solution focused operation model.
• Driving continuous improvements of our implementation methodology and service offerings based on customer feedback; actively supporting to implement service strategies to achieve customer loyalty.
• Structuring problems and designing effective solutions to which the customer believes and advocates.
• Developing enduring relationships with customers at all levels to ensure project completion, customer success, and more business; earning the respect of the team.

Teamwork

• Leading and directing a diverse team of internal and external resources.
• Documenting solutions to ensure support teams and other consultants can participate in support and onward development.
• Actively participating as a member of the regional work team and working to improve team processes with clinical, sales, and service partners.
• Contributing to the collective learning of Philips, seeking to share knowledge globally; assessing and sharing repeatable processes that can be leveraged across multiple projects.
• Serving as a key member of the implementation project and/or service team; fostering collaboration through sharing experiences, information, perspectives, skills, and expertise.
• Coordinating project resources and tasks efficiently to create more leverage; enabling team members to focus more on customer deliverables.

Compliance

• Operating under the required knowledge of State and Federal regulatory requirements; adhering to established training, quality, and safety requirements.
• Managing company assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
• Performing all administrative duties within established Philips and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Improving operational performance and compliance, individually and across the Connected Care organization; supporting change initiatives to improve inefficiencies, productivity, and execution of business commitments.

Technical

• Installing, servicing, and testing IT networks, following stringent real-time patient data requirements.
• Installing complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments. 
• Independently diagnosing and resolving electronic, network, and mechanical problems; providing a technical review of system configurations to ensure viability of system performance during implementations.
• Building, deploying, and/or integrating solutions.
• Collaborating on fulfilling technical implementation deliverables, such as detailed design documentation, system build, configuration, and testing.
• Resolving technical issues and offering proactive technical support.
• Practicing configuration management and version control.
• May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to West Virginia.

You're the right fit if:

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