Field Operations Specialist - Human Services Program - McAllen, Texas

Summary: The Workforce Group, a LEMOINE company, is seeking qualified field professionals to support a federal human services program serving vulnerable populations, including young adults, and families.  This role is highly field-based and involves conducting in-person visits, verifying residence information, supporting participant engagement, and documenting observations in accordance with program requirements. This field-based role requires frequent travel, objective documentation, strong situational awareness and the ability to operate independently in residential and community-based environments.

Duties and Responsibilities:

• Conduct assigned in-person field visits within an assigned geographic region. 
• Verify whether participants reside at assigned residential locations and accurately document findings. 
• Observe and document general safety and wellness indicators using established program procedures.
• Identify and record relevant household and contact information in accordance with program protocols. 
• Utilize approved tools, mobile technology, and secure systems to complete timely and accurate documentation. 
• Coordinate with supervisors, dispatch teams, language access services, quality review teams, and program operations staff. 
• Conduct follow-up visits or address verification activities as required. 
• Complete visit documentation, reports, and data entry in a timely and accurate manner.
• Identify and escalate safety concerns or reportable risks in accordance with established procedures.
• Maintain professionalism, confidentiality, and ethical standards at all times. 
• Protect sensitive participant, program, and government information.