Assistant Manager Main Entry Sales

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

The Assistant Manager, Main Entry Sales is responsible for managing and supervising the day-to-day sales operations of the Main Entry department, including the assigned staff and their communication with guests. Oversees overall front gate operation and Team Members within the Main Entry department with direct oversight of Ticket Booths, In-Park Sales Operations, and Ticket Fulfillment. The Assistant Manager also partners with the Operations Team to support department-wide initiatives and strategies.

Responsibilities Include:

• Uphold our Environmental Health and Safety standards.
• Mentors and counsels Team Members and supervisory staff while enforcing policies and procedures ensuring compliance of departmental standards.
• Responsible for managing a workforce of 100+ Team Members daily.
• Build internal cross departmental relationships to maximize efficiency and effectiveness.
• Assists with strategic planning of the area that focuses on providing a positive experience for Team Members, guests and ultimately provides positive financial returns.
• Coordinates and executes the day-to-day operational needs including special events.
• Work closely with Management to coordinate development planning and training for Leads and Team Members.
• Assist Manager in the hiring, training and development of Supervisors and Team Members.
• Conduct one-on-one performance reviews and annual evaluations for Supervisors and Team Members.
• Manages and observe Sales Associates performance to ensure proper coaching and training are implemented.
• Manages and oversees weekly Sales Goals.
• Assists with revenue reporting.
• Work with Management to analyze training material to ensure updates occur.
• Supports and implements Team Member and Guest Satisfaction programs (TSAT/GSAT).
• Enhance existing incentive programs to drive for a highly engaged team environment.
• Builds a culture of Team Member rewards and recognition using company and department tools.
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.
• Investigates incidents including Team Member/Guest concerns and/or complaints.
• Leads by example by modeling the Core Values.
• Seek, implement, and monitor best practices.
• Act as a duty manager to support area coverage.
• Maintain both labor and non-labor departmental budgets.
• Oversees Supervisors and hourly Team Members, providing direction, performance reviews and coaching.
• Conduct one-on-one performance reviews and annual evaluations for Supervisors and Team Members.
• Manages and observe Sales Associates performance to ensure proper coaching and training are implemented.
• Manages and oversees weekly Sales Goals.

Qualifications

Basic Requirements:

• At least 2 years of leadership experienc