WIC Quality Assurance Specialist

POSITION SUMMARY

The WIC Quality Assurance Specialist ensures the WIC program operates efficiently, complies with federal and state regulations, and provides high-quality services to eligible participants. This position focuses on reviewing and monitoring the program’s activities, ensuring adherence to quality standards, and implementing improvements to enhance service delivery. This position will work with the Nutrition Services Manager, WIC Services Manager and Director of WIC to identify opportunities for quality improvement and oversee performance improvement initiatives. This position will work closely with WIC training Coordinator and WIC operations to implement process improvement and monitor process improvement changes.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Inclusion
• Nurture
• Service
• Purposeful
• Integrity
• Resilient
• Engaged

ESSENTIAL SKILLS AND EXPERIENCE:

• Knowledge of WIC program guidelines, data analysis and reporting, quality assurance and compliance monitoring, strong communication and problem-solving skills, experience in training staff, attention to detail, time management, interpersonal skills, cultural competency, and experience with data management systems and working with vulnerable populations.
• Bachelor’s degree, preferred. Prior experience in quality assurance, data collection, and communications can be considered in place of formal degree
• Experience in managed care with knowledge of HEDIS and STARS Quality Metrics preferred
• Quality Assurance: Experience in quality assurance or continuous improvement, including evaluating programs and ensuring compliance with regulations.
• Supervisory or Leadership: Some roles require experience in managing teams and overseeing quality improvement processes.
• Knowledge of WIC and WIC Policy: Familiarity with federal and state WIC regulations and certification standards is essential.
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Proficiency in developing and presenting analytic reports both written and verbal, data collection, sampling, analysis, and presentation
• Good working knowledge of Microsoft Office applications includes Outlook, Word, and Excel
• Must be able to write analytic reports integrating multiple data elements and perspectives
• Must be able to maintain confidentiality, privacy, and security of protected information
• Must possess excellent verbal and written communication skills, with the ability to communicate effectively with internal and external customers
• Travel to all health centers is required

POSITION REPONSIBILITIES

• Create and foster working relationships with internal and external customers that facilitate accreditation/regulatory Quality Improvement program success
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