Customer Service Associate IIl

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

We are seeking a customer-focused professional to manage a variety of moderately complex to advanced customer inquiries. In this role, you will provide clear, accurate, and timely support to both internal and external customers regarding policies, billing questions, and service‑related requests. You’ll play an essential part in resolving concerns, documenting customer needs, and processing updates to existing policies with attention to detail and a high level of professionalism. This position involves communicating with customers through several channels, including inbound and outbound phone calls, written correspondence, electronic messages, and transferred calls requiring additional service support. Your ability to deliver a positive, efficient, and solutions‑oriented experience will be key to success in this role.

“This position follows a hybrid work schedule, and qualified candidates must reside in or near Uniondale, New York.

Key Responsibilities

• Enter and maintain information in the appropriate data systems with accuracy.
• Stay updated on current marketing initiatives to address related inquiries using all available resources.
• Manage and explain customer document requests, including required actions and any needed follow‑up.
• Maintain a solid understanding of insurance policies and associated procedures.
• Accurately process updates to customer policies and identify opportunities to offer additional relevant products or services when appropriate.
• Use thoughtful questioning and active listening to fully understand customer concerns and demonstrate empathy.
• Strive for first‑call resolution and ensure a positive customer experience in every interaction.
• Address routine, complex, and unique customer questions or issues with professionalism and sound judgment.

Experience

• 0-2 years experience (Preferred)

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Compensation

Base compensation offered for this role is $17.98-$23.70 hourly and is based on experience and qualifications.

*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

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