Security Operations Center Operator

Salary range is $21.63/hour to $54.32/hour with a midpoint of $37.02hour. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance discount.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

As part of our hiring process, candidates may be invited to complete an assessment that are related to the successful performance as an operator. The assessment contains cognitive ability questions in oral and written format, as well as a typing test. The assessment is not designed to measure job-specific knowledge, nor will you need specific dispatcher knowledge or skills to success on the assessment. 

The diversity of questions on the assessment will include: Deductive and inductive reasoning, information ordering, oral comprehension, selective attention, spatial orientation, speech recognition, written comprehension and written expression. 

GENERAL PURPOSE: 

The Security Operations Center Operators will play a key role in ensuring the safety and security of Sound Transit’s community, property and assets.  This role will be responsible for performing daily tasks within the Security Operations Center, including monitoring, triaging, and coordinating responses across our service area.  Using operational best practices, Operators will help maintain a secure and safe environment on every shift, contributing to Sound Transit’s mission of connecting more people to more places with confidence and care.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Expected to provide crisis management triage, coordinating responses to security incidents, and facilitating effective communication during high stress situations. 
• Perform continuous monitoring and analysis of security risks to identify potential threats to Sound Transit’s operations.
• Strong ability to manage critical incidents, gather essential information, and maintain composure in high-stress situations typical of a 911 Operator.
• Demonstrate the ability to work in a high-stress environment and maintain professionalism while encountering distressing or graphic content.  
• Ability to process and respond to challenging and potentially horrifying situations without compromising performance.  
• Ability to support various operational functions, ensuring the safety and security of Sound Transit’s physical and digital environments.
•  Exhibit excellent communication skills and friendly demeanor to ensure a positive customer experience.
• Ability to handle customer concerns, gather information and ability to classify calls in order to coordinate the appropriate response. 
• Ability to work closely with other teams, including law enforcement and internal partners, to manage security incidents and implement preventive sec