Customer Service Assistant

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Summary

We are seeking a friendly and dependable Customer Service Assistant to support daily customer interactions and help create exceptional service experiences. This role is ideal for individuals who enjoy helping others, building positive relationships, and working in a collaborative environment.

Responsibilities

• Welcome customers and provide professional assistance.
• Assist customers with questions, requests, and service needs.
• Resolve routine customer concerns with a positive, solution-focused approach.
• Build strong customer relationships through outstanding service.
• Maintain organized records of customer interactions and activities.
• Support daily customer service operations and team objectives.
• Collaborate with team members to ensure customer satisfaction.
• Follow company customer service standards and procedures.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive and collaborative work environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required.

Additional Information

• Competitive salary ($45,000–$49,000 annually).
• Career growth and advancement opportunities.
• Hands-on training and professional development.
• Collaborative and supportive work environment.
• Opportunity to develop valuable marketing and business skills.
• Performance-based advancement opportunities.
• Full-time position.
• Monday–Friday schedule.
• Paid training.
• Employee recognition programs.
• Opportunity to contribute to exciting marketing projects and campaigns.