Commercial Operations Specialist

Starting Pay Rate is Based on Experience - Minimum Hourly Rate:

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values?  Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?

What about the perks?  Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

This department typically works Monday-Friday from 8am-5pm.

SUPERVISORY RESPONSIBILITIES: None

SUMMARY: The Commercial Operations Specialist serves as a subject-matter resource on consumer and commercial lending laws, as well as related Bank policies and procedures. This role works closely with Commercial Administrative Analysts, Commercial Banking Administrative Specialists, Commercial Bankers, Business Bankers, the SBA team, the Director of Syndications & Participations, and the Residential Construction Lending Officer to support accurate and timely loan monitoring. Key areas of responsibility include monitoring loans in process, tracking fees collected, reviewing exceptions, and managing withdrawn, denied, or incomplete loan requests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Guest Service and Relationship Management

• Provide the highest level of quality service to guests by completing requested services and transactions in a friendly, positive, and professional manner. Use the guest’s name whenever appropriate and strive to create a hospitality-focused experience in every interaction.
• Build rapport with guests by identifying their needs, recommending appropriate solutions, explaining available options, handling objections, and asking for their business. Maintain a strong understanding of Bank products and services in order to interpret and present them effectively.

Loan File and Documentation Management

• Ensure each loan file is current and fully documented whenever it is accessed, including for renewals, modifications, insurance letters, customer inquiries, and other related needs.
• Monitor Abrigo for withdrawn, denied, and incomplete loan requests, with a primary focus on SBA requests and support for Commercial and Business Banking requests as needed. Review files to confirm documentation is accurate and complete.
• Scan and import documents into Image Center as needed.

C&I Lending, Residential Construction, Syndications, and Participations Support

• Prepare reports for the Residential Construction Lending Officer and provide administrative specialist support as needed. Responsibilities may include entering new clients into the loan origination system, ordering, reviewing, and processing loan documents that fall outside the construction services area, following up on required financials, and clearing document exceptions.
• Support the Director of Syndications and Participations with new and renewed syndicated and participated loans from approval through closing and funding. Coordinate with Commercial Administrative Specialists to obtain required financial information, distribute ongoing financial reporting to participant banks, maintain participation records, communicate with participant banks as needed, track reporting requirements, and assist with the ongoing servicing of the participation portfolio.

Exception, Tickler, and Administrative Support

• Lead the collection of documentation from the Administrative Specialist and Lending teams to create “Clear a Tickler” workflows in Abrigo and support timely clearing of document and Final Title Policy exceptions.
• Serve as backup to the Commercial Administration Ana