Clinical Services Representative 2

Responsible for the ongoing daily operational issues of a patient care unit.  Provides administrative support to the Director.  Leads or participates in planning, directing, and implementing projects.  Coordinates and monitors payroll, schedules, and nonclinical systems.  Leads, or participates in planning directing, and implementing projects.  Promotes the philosophy of the patient/patient family as the focus for work done.

1. TECHNICAL TASKS
   1. Coordinates staffing schedules within unit specific guidelines.
   2. Assesses upcoming short-term unit staffing needs.
   3. Coordinates with and visits central staffing office on a daily basis.
   4. Coordinates administrative, clerical and ancillary activities on the units.
   5. Assists in staff payroll according to existing payroll practices and procedures.
   6. Provides administrative support to the Director, i.e., tracking various projects, organizes and maintains office environment.
   7. Establishes and maintains filing system for correspondence and administrative documents and materials.
   8. Maintains and updates employee education/competency files.
   9. Updates and maintains the integrity of manuals and communicates any changes to staff.
   10. Assist with processes for ANSOS applications-position control, tracking absenteeism, staff vacation, LOA, etc.
   11. Ensures that equipment is safe and in proper working condition in coordination with other departments; maintains adequate levels of administrative and unit supplies.
   12. Maintains unit compliance with the fire and safe standards.
   13. Coordinates staff meetings and takes minutes as requested.
2. CRITICAL THINKING
   1. Produces, maintains and manages relevant databases and promotes security of information.
   2. Contributes to the development of policies, procedures and systems which assure the effective functioning of the unit.
   3. Negotiating with other hospital departments regarding minor operational problems
   4. Addresses minor process glitches (making sure unit phones work, work orders completeness)
   5. Prepares monthly budget and productivity spreadsheets.
   6. Prepares and collects data, number-crunching for unit-level action plans; assists with development of action plans when appropriate.
   7. Collects performance improvement, risk management, or regulatory data.
3. INTERPERSONAL RELATIONS
   1. Demonstrates strong verbal, interpersonal and conflict resolution skills.
   2. Demonstrates flexibility in the work environment.
   3. Influences others in a positive manner.
   4. Accepts new challenges willingly, keeping everyone informed of changes.
   5. Is goal and action oriented.
4. Other duties as assigned
   1. Consistently performs 12 organizational Service Standards focused on Values, Service and Quality.

 

 

Experience - business/health care management experience

Education - Associate or Bachelor's degree required

Special Skills - Strong analytical, organizational, interpersonal, and customer service skills required. Must have ability to prioritize and manage multiple responsibilities. Basic computer application skills required.

The Franciscan Missionaries of Our Lady Health System is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.

This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.
In the last fiscal year, Franciscan Missionaries of Our Lady Health System had:

• 1,747 Licensed Beds
• 65,322 Discharges
• 44,592 OR Procedures
• 10,827 Full Time Employees
• 331,360 Inpatient Days
• 1,915 Active Medical Staff
• 229,296 Emergency Visits

As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.

Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereb