Aragon Ballroom - Backstage Experience Coordinator

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

Title: Coordinator – Backstage Experience/ Part-Time

Our backstage teams have a leading role in the service experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done, is the extent to which they will care not only for our Artists and touring personnel, but for each other.

WHAT THIS ROLE WILL DO

Live Nation is seeking a Backstage Experience Coordinator for the (insert venue name). The position will directly report to the venue General Manger. The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue designed programs to support local production & touring personnel.  The Backstage Experience Coordinator will maintain back of house expectations & backstage division-wide goals while ensuring that our Artist Commitment is met or exceeded.  This role will act as a hospitality focused position ensuring a phenomenal experience for touring personnel backstage.  This is a seasonal, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.

Job Functions:

• In partnership with the venue General Manager & Production team, the Backstage Experience Coordinator is responsible for administering various Live Nation and venue designed programs to support local production & touring personnel.
• The Backstage Experience Coordinator will maintain back of house hospitality expectations & backstage division-wide goals.
• The Backstage Experience Coordinator will meet & greet the tours upon arrival to the venue and be available to assign dressing rooms and is the point of contact for all hospitality needs.
• Where possible- wash, dry and fold laundry as well as hand and bath towels. The Backstage Experience Coordinator will check dressing rooms periodically through the day to tidy up (Or assign a porter to complete this). 
• Partner with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist’s and touring personnel’s expectations.

• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.

• Will be the backstage brand ambassador and the face of the service culture program.
• Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team, Production & Venue GM.
• Research best practices and collaborate with the