Constituent Services Manager (PUBLIC SERVICE ADMINISTRATOR)(option 1 General Administration/Business

Agency:  Department of Human Services 

Opening Date:  07/17/2024
Closing Date/Time:  07/30/2024 
Salary:  Anticipated Salary: $7,966 - $10,000 per month ($95,592 - $120,000 per year) 
Job Type:  Salaried 
County:  Sangamon 
Number of Vacancies:  1 
Plan/BU:  None 

 

****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

 

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. 

 

Posting Identification Number  37089

 

Position Overview

The Office of Legislative Affairs is seeking to hire a service oriented and organized individual to serve as the agency’s Constituent Services Manager.  The Constituent Services Manager will manage constituent and legislative inquiries regarding services provided by the Department of Human Services, including, but not limited to, public assistance, mental health, and developmental disabilities services. 

Job Responsibilities

1. Manages constituent and legislative inquiries regarding services provided by the Department of Human Services.
2. Establishes priorities of assignments.
3. Independently responds to telephone inquiries regarding constituent requests, problems and/or complaints involving services provided by the Department, which requires an extensive knowledge of the department’s operations, functions and goals, personnel and organizational structure of the department to effectively determine a satisfactory resolution.  
4. Serves as an expert resource person for statutory references, legislative documents, policies and procedures and information regarding the Department’s programs and services.
5. Liaises with members of the Executive and Legislative branches of state government, other code agencies, interest and advocacy organizations, and the public. 
6. Serves as full-line supervisor. 
7. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.
2. Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization.

Preferred Qualifications

1. One (1) year of professional experience managing constituent and legislative inquiries for services such as public assistance or other human services for a public or private organization.
2. Three (3) years professional experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills while multi-tasking multiple projects.
3. Three (3) years of professional experience managing customer-oriented related issues and concerns.
4. Three (3) years of professional experience monitoring and resolving individuals’ inquiries situations of a sensitive nature for a public or private organization.
5. Three (3) years of professional experience communicating in oral and written form with potentially difficult individuals.
6. Two (2) years of professional experience working with federal, state, and local laws and regulations relative to issues such as to public assistance, mental health, and developmental disability related issues.
7. Two (2) years of professional legislative experience working for a private or public organization.
8. Two (2) years of professional supervisory experience.

Work Hours:  Mon - Fri, 8:30am - 5:00pm 
Work Location: 100 South Grand Ave E, Springfield, Illinois, 62762 

Office of Legislative Affairs

Constituent Services

Springfield/Sangamon County
Agency Contact:  D