Acute Patient Access Services Representative

Primary City/State:

Brush, Colorado

Department Name:

Patient Accounting-Hosp

Work Shift:

Day

Job Category:

Revenue Cycle

Estimated Pay Range:

$19.06 - $28.60 / hour, based on location, education, & experience.

In accordance with State Pay Transparency Rules.

Why You’ll Love This Role:
At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You’ll Do:
Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.
Collect patient financial liability and assist with financial counseling where needed.
Ensure all documentation is accurate, secure, and compliant.
Collaborate with clinical teams to optimize patient flow and satisfaction.
Use multi-system technology to streamline patient offerings, intake and record-keeping.

You’re a Great Fit If You:
Thrive in fast-paced environments (like ERs, clinics, or specialty care).
Have stellar communication skills and a high emotional IQ.
Are detail-oriented, tech-savvy, and a natural problem-solver.
Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

Total Rewards:

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.

Hours and Schedule:

**All Acute Patient Access Services New Hires are required to attend New Hire Orientation & PAS New Hire Training.

Must be able to complete 2-4 weeks of paid training Monday - Friday 8:00am to 5:00pm

Enjoy a flat rate $1.50/hour weekend and $5.00/hour-night shift differential when applicable.

Schedule: Monday - Thursday 9:30am to 6:00pm and Friday 9:00am to 5:30pm

Apply Today!

East Morgan County Hospital is a 25-bed licensed critical access facility, level IV trauma center, offering a full array of health care services and two clinic locations: Banner Family Medicine Brush and Banner Health Clinic Fort Morgan. East Morgan County Hospital is in Brush, Colorado, 1-hour northeast of Denver. Situated in the agriculturally rich South Platte River valley, Brush is home to 5,500 people and serves over 15,000. The community thrives on its rural pace and charm and is revered for its “Homegrown Happiness!” Nestled in the wide-open plains of northeastern Colorado, Brush boasts a rich history and limitless outdoor recreation. With award-winning fishing and boating nearby, numerous parks and biking trails, some of the best of Colorado is here.

Accredited by The Joint Commission and Designated as a Pathway to Excellence hospital, East Morgan County Hospital brings together state-of-the-art technology and an exceptional team of health care professionals to provide the most compassionate, innovative, and personalized care possible. As a District owned hospital, operated by Banner Health, East Morgan County Hospital can provide the small-town, close-knit atmosphere all while having the resources of a large hospital system in the rural setting.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursemen