Associate Customer Success Manager (Florida)

Company Overview:Age of Learning® is the leading developer of engaging and effective Pre-K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The company’s research-based curriculum, developed by education experts, includes the award-winning programs ABCmouse.com® Early Learning Academy and Adventure Academy™, as well as the adaptive, personalized school solutions, My Math Academy®, My Reading Academy®, and My Reading Academy Español. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit www.AgeofLearning.com.
Summary:As we expand our global reach and increase our educational impact of our programs, the Age of Learning School Division is looking to add to our team! Presently, our Customer Success team is in search of a passionate, highly detailed driven, self-motivated, and collaborative individual to take on the Customer Success Associate role.

Responsibilities:

• Act as the first line of communication for customer inquiries, providing timely, accurate, and friendly support.
• Build strong working relationships with educators, administrators, and program leaders.
• Conduct routine customer outreach to support adoption, usage, and engagement.
• Assist with onboarding processes by preparing materials, coordinating setup, and supporting training sessions led by CSMs.
• Lead introductory or “refresher” product trainings as proficiency increases.
• Document onboarding milestones and ensure customers are progressing toward successful implementation.
• Log, track, and resolve customer issues while ensuring a smooth handoff to technical teams when needed.
• Identify recurring issues and surface insights to improve internal processes and customer experience.
• Monitor customer usage data to identify trends and potential risks.
• Contribute to customer health reporting and flag at-risk accounts to the Customer Success Manager team.
• Maintain accurate and up-to-date CRM documentation (Salesforce, HubSpot, etc.).
• Partner closely with CSMs to support account planning, customer communications, and success strategies.
• Work with Product, Support, and Implementation teams to advocate for customer needs.
• Participate in team meetings, process improvement initiatives, and training sessions. 

Qualifications:

• Excellent active listening and communication skills 
• Experience implementing (vendor or customer) cloud-based, platform products. 
• 1-2 years experience preferred in K-12 school district instructional roles 
• Strong demonstrated service-delivery experience with educational SaaS solutions 
• Excellent written and verbal communication and interpersonal skills. 
• Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions. 
• Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users 
• Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously. 
• Detail-oriented, with strong organizational skills. 
• Ability and willingness to travel 30-40% average and up to 50% during peak, back-to-school period (August - October). 
• This is a remote position. Location preference in FL 

Total Compensation:The estimated salary range for a new hire in this position is $70,000 USD to $80,000 USD. Salary may vary depending on job-related factors, including knowledge, skills, experience, and location. Additionally, this role is eligible to participate in a Sales Incentive Plan.
Age of Learning currently provides: • 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums • A 401(k) program with employer match • 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year • Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
Security AdvisoryAt Age of Learning, we prioritize a safe recruitment process. Communication will come solely from official Age of Learning email addresses, @aofl.com, or our verified LinkedIn Recruiter accounts — be cautious of deviations. We will never request sensitive personal information during the early application st