CLIENT CONFERENCE CENTER HOST

Job Summary

The Client Conference Center Host is responsible for providing exceptional service to all clients and visitors upon their arrival to the Client Conference Center. This is a highly visible role that will be supporting the firm’s initiative in welcoming high-profile clientele and ensuring a smooth and personalized experience, enhancing their overall satisfaction, and reinforcing their commitment to hospitality excellence.

Key Responsibilities:

• Proactively stand and greet by the elevator bank to serve as first point of contact in the Client Conference Center.
• Professionally greeting and assisting all visitors, with a strong focus on VIPs and Executives in addition to internal VIPs
• Welcome guests warmly with a smile and maintain eye contact through the entire interaction while following established procedures, address VIPs by name and ensuring a memorable first impression.
• Escort guests to designated waiting areas as needed, providing personalized assistance, ensuring their comfort and offering amenities such as water/ coffee/ tea.
• Anticipate guests needs through observation awareness, proactive engagement and be able to provide assistance, wayfinding, amenities, and personalized support before assistance is requested.  
• Acting as an overall hospitality services resource in providing amenities within building, commutation and transportation, neighborhood amenities and organizational FAQs
• Build rapport with VIP guests and maintain positive and professional relationships.
• Maintain clear and effective communication with internal teams to coordinate guest arrivals, special arrangements, and any specific requirements.
• Handle visitors and employee inquiries, feedback, and concerns promptly and professionally, striving to exceed expectations and resolve issues effectively.
• Adhere to established security protocols and confidentiality guidelines when handling VIP guest information to maintain a secure environment.
• Answering VIP requests in a friendly, professional manner, taking messages with accuracy, and appropriately handling or referring questions and requests.
• Implementing established security policies and procedures about arriving and departing VIP clientele.
• Create a lasting positive impression by offering thoughtful and personalized farewell experience, ensuring each interaction concludes on a positive and memorable note.  
• Managing closely all activity in the internal visitor processing system.
• Troubleshoot operational and guest related concerns with professionalism, discretion, and a solution-oriented mindset and liaise with appropriate internal support departments such as building maintenance (heating and cooling issues), information technology (computer/iPad) issues.  
• Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
• Notify manager(s) on duty of incidents or escalations with accordance to the “20 Second Rule”.
• Maintain professional appearance and comply with uniform and grooming standards.
• Demonstrate understanding of company culture and operational areas.
• Assist with coverage in other locations and maintain flexibility with schedule to meet business needs.
• Participate in daily, weekly, and monthly meetings. 
• Capacity to take on additional duties as assigned by management; responsibilities may be adjusted as needed.

Key Competencies:

• A genuine sense of hospitality, with a commitment to deliverin