Biomedical Technician Site Lead - Los Angeles, CA

Description

Biomedical Technician (BMET) Site Lead supports the Multi-Vendor Biomedical business within an assigned geographical area (Los Angeles; White Memorial, Simi Valley or Montebello) or at an assigned account. This position will be responsible for customer relationship management through the effective use of communications and technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. 

Customer Ownership

• Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel.
• Develop/learn how to proactively identify issues and provide creative, comprehensive solutions for customer which go beyond simple break/fix.
• The Biomedical Technician must demonstrate ownership in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Biomed Onsite Manager, Senior BMET, or the customer at multiple levels.
• As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information.
• Provides a positive cohesive company image, across business lines, when discussing the company, products, etc. with the customer.
• Establishes credibility and trust.
• Ensures customer satisfaction while meeting business objectives.
• Provide exceptional customer service by adhering to equipment coverage level, setting clear expectations, meeting commitments and arrival times. Understand customer's business and competitive environment.
• May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.

Teamwork

• Create and shares best practices within local site and across multiple work teams.
• Assumes a leadership role in the work team environment.
• Proactively schedules activities & makes him/herself available to assist others.
• Seeks out opportunities to increase capability and capacity.
• Acts as a mentor/coach in the technical and soft-skill development of peers.
• Works closely with Biomedical Management on daily service at assigned locations.

Compliance

• Operate under the required knowledge of regulatory requirements, performance standards, Block Imaging policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).
• Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.
• Performs all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.
• Expert and resource for the customer and colleagues on federal and state regulatory requirements.

Business Results

• Integrates knowledge of the business financials in decision making to drive business results. Create and introduce cost reduction initiatives within the team.

Technical

• This position will be used within Customer Service and applies to all biomedical equipment.
• Able to perform as a primary lead for multiple medical specialties. Maintains knowledge of technical advances, compliance standards and current industry trends.
• Able to perform preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training.
• Assesses situations and makes an optimal and speedy decision despite limited information. Solves problems while exhibiting judgment and a realistic understanding of all the issues.
• Responsible for the transfer of knowledge to the biomedical technicians and providing support on site.
• Problem Solving:
• Defines problems: Collects data, establishes facts, and draws valid conclusions.
• Has the ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
• Applies his/her technical training and resources to effectively solve problems. Ensures follow-up on on-going issues.
• Demonstrates troubleshooting capability to the component level and provide a clear explanation regarding the status of the repair to the customer, if needed.
• Actively engaged in learning and informing others regarding changes in all regulatory agencies applicable to the customer. Demonstrates ability to apply all changes in regulato