IT Support Technician

<p><strong>WHO WE ARE</strong></p> <p>The PR industry hasn't really changed in fifty years. Relationships, lunches, luck, and a clip report at the end of the month.</p> <p>Interdependence is rebuilding it from the ground up. Interviewed, our proprietary platform, analyzes 300,000+ stories every day across a network of 250,000 journalists. We turn earned media into something measurable, repeatable, and worth paying for — and apply the same data and discipline across paid, social, content, and brand. Integrated marketing run by one team, on one system, accountable to one result.</p> <p>Forbes named us one of America's Best PR Agencies. Our 100+ person team works with brands, CMOs, founders, and entrepreneurs across consumer, healthcare, tech, B2B, travel and entertainment.</p> <p>We move fast. The best argument wins. We hire for sharp thinking, real craft, and ownership from day one. If you want comfortable, this isn't the place. If you want to win, build with us.</p> <p>&nbsp;</p> <p><strong>THE ROLE</strong></p> <p></p> <p>We are looking for a dedicated, full-time <strong>IT Support Technician</strong> to own and support the day-to-day IT operations at Interdependence and its affiliated companies. This is a highly visible role where you will serve as the primary IT resource for the organization, providing responsive technical support while helping shape and mature our internal IT function.</p> <p>Reporting directly to our Chairman and President, this role requires someone who is confident working independently, thrives in an entrepreneurial environment, and enjoys taking ownership without requiring significant oversight. You will be responsible for traditional helpdesk responsibilities while also helping build scalable processes, recommend technologies, improve workflows, and bring structure to an evolving IT environment.</p> <p>The ideal candidate is equally comfortable resetting passwords and troubleshooting Microsoft 365 issues as they are identifying opportunities to improve systems, implement better processes, and serve as a trusted technical partner to company leadership.</p> <p>&nbsp;</p> <p><strong>KEY RESPONSIBILITIES</strong></p> <ul> <li>Serve as the primary IT resource for approximately 100-130 employees across Interdependence and its affiliated companies</li> <li>Own day-to-day helpdesk operations, providing timely and responsive support for approximately 50–100 monthly support requests</li> <li>Administer and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune</li> <li>Manage employee onboarding and offboarding, including account creation, license assignment, access provisioning, permissions management, device setup, and equipment