ITIL Customer Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking an accomplished Senior ITIL Specialist with large scale implementation and process improvement experience to contribute toward the success of our technology initiatives. Implements and supports ITIL and process improvement initiatives that are part of ITIL strategy. Evaluates, defines, develops, and deploys new Service Support processes and/or enhancements to existing processes. Provides second line of support for implementation issues and questions. Reviews and analyzes existing processes for effectiveness and efficiency and develops improvement strategies. Analyzes documentation and technical specifications of processes under deployment or consideration to determine intended functionality.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Please note that this position does not offer visa sponsorship, including CPT, OPT, or H-1B.

Basic Qualifications:

• Bachelor's degree or equivalent work experience

• ITIL Service Management Foundation certification

Required Skills/Experience:

• At least 6 years experience with the implementation and support of processes and practices for managing IT infrastructure, development and operations using the concepts and techniques of Information Technology Infrastructure Library.

• At least 6 years experience within a total Information Technology (IT) environment

• Critical thinking

• Customer service

• System and technical integration

• IT systems management

• Change control

• IT project management

• IT service improvement

• IT service management (ITSM)

Preferred Skills/Experience:

• ServiceNow

• IT incident management

• Business process modeling

• Implementation

• Information management

• IT governance

Location Expectation (Hybrid/flexible schedule):
This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration S