Inside Sales & Marketing Coordinator

WHO WE ARE

For more than 75 years, Douglas Dynamics has been North America’s premier manufacturer and upfitter of commercial work truck attachments and equipment. Our family of industry-leading brands — FISHER®, SnowEx®, WESTERN®, HENDERSON®, DEJANA®, and VENCO VENTURO® — is trusted for superior innovation, reliability, and performance.

Just as important as what we build is how we build it. We believe our people and culture are critical to our success. At Douglas Dynamics, you’ll be part of a team that values collaboration, continuous improvement, and empowered decision-making. We provide the tools, training, and support our employees need to thrive — because when our people succeed, so does our business.

When you join Douglas Dynamics, you become part of a tradition — and a future — where your ideas matter, your contributions are valued, and your growth is supported.

HOW WE DO IT

Our Core Values — Grow, Improve, and Engage — define who we are and guide how we work every day. We bring these values to life through our Winning Behaviors, which shape how we serve our customers, support one another, and succeed together:

• Be Customer & Results Driven – Consider the customer in everything you do and focus on meaningful outcomes.
• Anticipate the Possibilities – See around corners and embrace ideas that move our business forward.
• Collaborate & Care – Work together and support our customers, communities, and each other.
• Communicate Responsibly – Build trust through thoughtful listening and clear communication.
• Develop Self & Others – Take ownership of your growth while helping others do the same.
• Get Better Every Day – Continuous improvement is at the heart of how we work — every day.

THE ROLE

We are seeking an Inside Sales & Marketing Coordinator to join our team and help drive our continued success. This role plays an important part in supporting our customers, strengthening our business, and contributing to the long-term growth of Douglas Dynamics.

HOW YOU WILL CONTRIBUTE

The Inside Sales & Marketing Coordinator supports the execution of day-to-day sales and marketing activities while delivering high-quality customer experience. This role serves as a key point of contact for distributors, upfitters, and internal teams, ensuring accurate order entry, responsive communication, and smooth coordination across the sales process.

In addition to supporting inside sales operations, this role leads foundational marketing efforts including social media, trade shows, and event coordination. The ideal candidate is organized, customer-focused, and thrives in a fast-paced, team-oriented environment.

HOW YOU’LL MAKE A DIFFERENCE

• Serve as a primary point of contact for customer inquiries, managing requests through resolution and follow-up to ensure a positive customer experience
• Partner closely with outside sales reps to support customers, solve problems, and keep the sales process moving smoothly
• Generate quotes, own the order entry process, and maintain organized and accurate records
• Proactively manage incoming leads by logging, routing, and connecting them with the right team members to keep opportunities moving forward
• Provide high-quality administrative and coordination support to the sales team, keeping operations organized and running efficiently to drive team performance and customer satisfaction
• Assist in maintaining website content and managing company social media channels to support brand visibility
• Take the lead on coordinating trade shows, customer events, and meetings, including logistics, materials, and scheduling

WHAT THIS ROLE NEEDS

• High school diploma required; Associate or Bachelor’s degree in Marketing or related field preferred
• 2+ years of experience in an office environment
• 2–5 years of B2B customer service experience, including phone-based communication
• Strong communication skills with a professional and customer-focused approach
• Excellent organizational and multitasking