VodafoneThree - Retail Systems Tester

Location: Stoke-on-Trent + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday + Out of office hours



Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
 

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.
 

What you’ll do

An Assisted Channel Tester makes sure new products, services, system updates, or releases for retail and indirect channels work as intended before they go live. After launch, they also handle Deployment Validation Testing and provide early life support. Your role ensures everything is functional and ready for real-world use. User Acceptance Testing confirms the business requirements are met and the system is fit for purpose. This process also helps understand the impact of new systems on our retail operations.

• You will ensure new propositions and system changes are fit for purpose before launch.
• You will create and refine test scripts to fully check end-user systems before release.
• You will follow test scripts and log any risks or issues identified during testing.
• You will act as a link between Direct/Indirect Channels and Test Leads to share feedback.
• You will support communication and readiness for Business Change, Training, and Retail.
• You will provide Early Life Support as subject matter experts to other support teams for IT system, software, or hardware changes into the estate.

Who you are

• You have excellent planning and organisational skills to keep things on track.
• You have a clear understanding of Newco systems like Halo, Back office and Consumer Operations. 
• You are confident with Microsoft Office tools for everyday tasks.
• You are able to turn technical jargon into clear, simple language everyone can understand.
• You have Vodafone Retail experience or equivalent customer facing experience

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identit