SVP, Software Engineering (B2B)

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

Our SVP, Software Engineering (B2B) leads the global B2B software engineering function, overseeing the development and global delivery of enterprise-wide products that power the core ticketing platform.  The B2B product suite and the core ticketing platform are the backbone of AXS’ system offering, encompassing a range of products that include authoring tools, reporting solutions, robust user interfaces, and underlying systems that enable critical operations.  These serve as the most essential components of the overall platform.

This role is strategically and tactically focused, driving end-to-end execution of the software engineering practices.  These solutions are developed and delivered globally, and this role ensures that the initiatives support business goals, deliver client value, and maintain high standards of quality and performance. 

Working closely with the C-suite, cross-functional leaders, client-facing teams, and the rest of the technology team, the duties include delivery of software enhancements, focusing on daily operations, and executing and implementing new technologies and services.  Oversight into daily ticketing platform enhancements, integrations, marketplace delivery systems, organizational productivity, growth, and tactical hands-on objectives.  The person in this role is required to provide strong leadership and execution capability to the engineering function, fully embedded into the software factory and driving operational excellence within the global B2B technology organization.

What will you do?

• Work directly with our C-Level executives and serve in a key leadership role as an operational expert, driving ticketing innovation and accomplishing our engineering goals.
• Drive the delivery of engineering and innovation processes and the development of new technologies, services, and systems to our internal and external ticketing clients.
• Oversee our engineering operations to ensure that we meet our technology productivity, growth and financial objectives, as well as timelines and deliverables on Product Roadmap targets.
• Lead the design, implementation, and provide continuous improvement of end-to-end software engineering, deployment, and maintenance processes for our software factory, including defining and tracking KPIs and metrics to measure the effectiveness of these initiatives to continuously strive for excellence.
• Develop, manage, and execute a comprehensive strategy that balances long-term vision with immediate operational needs, including budget, schedule, people management, and prioritization of engineering tasks, on-sales, implementation, product, project management, incident management, security, compliance, etc.
• Direct and empower our teams to create high-quality, scalable, and efficient software products that meet and exceed the expectations of our clients and end-users.
• Work collaboratively with internal partners, including our Product, Ticketing Strategy, Sales, Sponsorship, North American, and Global ticketing operations, as well as new business development partners and AEG to ensure the successful execution of software projects, maintain strong partner relationships, and foster collaboration and mutual success.
• Build strategies to ensure operational effectiveness of the tech team, including establishing overall direction, implementing best practices, and fostering a culture of continuous improvement to drive productivity enhancements, reduce inefficiencies, and elevate overall performance across the software engineering teams.
• Provide leadership, mentorship, guidance, and support to a diverse and talented global team of software engineers, architects, quality engineers, and technical experts including promoting a culture of collaboration, innovation, growth, and continuous learning, while consistently delivering outstanding results.
• Translate high-level business goals into actionable engineering initiatives, ensuring that technical direction is closely aligned w