Senior Business Associate, Home Services

Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. For a customer to turn their vision into a reality they need more than furniture. Customers may need a quality handyman/woman for in-home services or a protection plan to safeguard their investment. Wayfair Home Services aspires to be the one-stop-shop for customers, offering them a stress-free place for products and services.

The Home Services team is responsible for connecting Wayfair customers with the services they need to complete their home. Each year we sell over one million services to customers ranging from furniture assembly to faucet installation to product protection plans. Our business is fast growing, and operates like a “startup” within Wayfair. As part of the team, you’ll be working in the cutting-edge of e-commerce (such as gig-economy platforms, Services as a SKU), and in true startup mentality you’ll work on a range of challenges that span functions including business, operations, strategy, and technology. Moreover, we’re a highly collaborative, supportive team that values team culture, learning, and intentional career development.

We are looking for an enthusiastic, problem solving Senior Business Associate to help scale the operations for our fast growing assembly markets. This is a great opportunity for those interested in pursuing an Operations career track at Wayfair as you will obtain experience from all facets of a business line. This is also a great role for those looking to help shape a nascent but high-growth business in Wayfair!

What You'll Do

Process Improvement

• Work with internal and external stakeholders to optimize workflows and prioritize product functionalities
• Use quantitative and qualitative analysis to identify operational improvement opportunities

Data Analysis

• Evaluate assembly team performance, tracking KPIs, and strategizing on how to improve and scale team operations
• Analyze key metrics and related data to identify opportunities to improve the customer experience

Project Management

• Propose business questions and own projects that will directly impact the scalability and growth of Home Services 
• Tackle incident escalations, real-time problem solving, and focus on ensuring fast, effective resolutions
• Track and manage effectiveness of ideas, iterating when necessary to reach desired results

What You'll Need

• 2+ years Project Management experience or experience in gig economy
• Strong analytical and quantitative skills; comfortable working with and manipulating large amounts of data in Excel: experience with SQL or other database language a plus
• Problem solving mindset with strict attention to detail
• Confident working independently to drive towards goals and deadlines
• Ability to prioritize and take initiative of responsibilities
• Excellent communication and organizational skills
• Ability to use data to solve problems
• An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change

 

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please contact candidateaccommodations@wayfair.com.
 
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the colle