Cash Posting Team Lead

Your job is more than a job

The Revenue Cycle Cash Poster Lead is responsible for receiving and processing all payments--manually and/or electronically daily. This senior staff member is expected to accurately post payments and be able to model and resource to all cash posting staff. The role supports the overall financial health of the organization by ensuring payments are applied to outstanding balances in a timely manner and by identifying variances for further follow-up. The role provides leadership, training, and support of all staff members and is accountable for smooth operations of this team. This senior staff member is responsible for the monitoring, tracking, and management of all types of deposits and is responsible for supervising the reconciliation representative and all cash posters.

Your Everyday

GENERAL DUTIES

Ensures accurate cash posting & reconciliation:

• Provides leadership of daily cash posting team and reconciliation representative responsibilities. Has ownership of reconciliation of all electronic and manual payments for all affiliated facilities.
• Responsible for training all employees.
•  Responsible for retrieving payer remits from various websites for daily posting of cash. Provides feedback on issues identified and insight into streamlining of current process.
• Knowledge and understanding of electronic system posting logic to assist with team member questions.
• Works closely with managers on unreconciled and unbalanced accounts.

Enhances electronic posting processes:

• Evaluates payment posting opportunities for 835 and EFT / ERA processing and makes recommendations for improvement.
• Analyzes paper EOB’s to ensure accurate posting of payments and adjustments and facilitates migration to electronic process.
• Investigates and resolves the source of unidentified payments to ensure payments are applied to appropriate accounts.
• Responsible for creating and following to completion, all vendor related tickets.
• Responsible for enrolling and maintaining all electronic payor correspondence related to 835 and ACH files.

Provides education & feedback to cash posting staff:

• Runs and analyzes balancing report(s) to ensure accurate posting and provide feedback to staff and leadership on educational opportunities.
• Ensures continually all cash posting documents that are required into the electronic document system are scanned.
• Provides suggestions and identifies areas of improvement.

Ensures delivery of outstanding customer service:

• Responsible for working and maintaining payment posting email address.
• Responsible for responding to all cash poster and reconciliation representative’s questions in a timely manner.
• Clearly identifies, reports, and resolves balancing issues to the department supervisor as needed.
• Understands the time constraints and deadlines associated with payment research and application and ensures that all daily, weekly, and monthly goals are met.
• Executes excellent customer service and professionalism in all interactions and is a role model for staff.

Acts in accordance with rules & regulations:

• Acts in accordance with LCMC’s mission and values, while serving as a role model for ethical behavior
• Adheres to federal and state regulations related to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act HIPAA), internal controls and facility-specific guidelines.

The Must-Haves

Minimum:

EDUCATION/EXPERIENCE QUALIFICATIONS

• Required: Bachelors or Associates Degree, 6 months in the PAR CBO Cash Poster role, Reconciliation Representative Role or equivalent experience at LCMC.
• Preferred: Previous experience in a leadership role within the healthcare reconciliation, bookkeeping, analytics, billing, collections, payment processing, or denial management departments.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must be able to pass basic computer skills test and system level training.
• Demonstrates knowledge of transaction posting and daily reconciliation processes.
• Must be able to analyze trends t