Production Partner, Distributed Retail - Salt Lake City

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender - Fintech Breakthrough Award: Best Lending Innovation Award - Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing- We are Forbes’ Best Online Mortgage Lender for 2023- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive. 
About NEO Home Loans
NEO Home Loans, a community-based retail division of Better, is dedicated to redefining the homeownership experience with trust, innovation, and exceptional service. Our mission is to unlock people’s full financial potential by providing clarity, transparency, and consistency throughout the loan process. We make lending approachable, guiding individuals toward decisions that serve their best interests. Powered by a team of passionate and hardworking professionals, we foster a culture of collaboration, innovation, and personal growth. Join us and be part of a dynamic company committed to excellence.

Essential Job Duties and Responsibilities

• Partner with mortgage advisors and operations team to facilitate seamless communication and efficient workflow throughout the mortgage application process
• Collaborate with loan officers, processors, and underwriters to facilitate seamless communication and efficient workflow throughout the mortgage production process.
• Ensure timely and accurate completion of tasks to meet production goals and deadlines.
• Serve as a liaison between clients and the production team, addressing inquiries, providing updates, and ensuring a positive client experience.
• Assist in gathering necessary documentation and information from clients to support loan applications.
• Conduct regular reviews of loan files to ensure accuracy, completeness, and compliance with regulatory requirements and company standards.
• Collaborate with the production team to address any identified issues promptly.
• Collaborate with management to implement strategies to enhance production efficiency.
• Participate in co-creation of strategies to enhance production efficiency.

Non-Essential Job Duties and Responsibilities

• Adopts NEOs values in work behavior, decision making, contributions and interpersonal interactions.
• Promotes interdepartmental communication and culture.
• Lead, develop and motivate the team across all locations and operational functions.
• Continued focus to ensure all families (Internal and External) are receiving the best possible service.

Qualifications and Skills

• 1-2 years with mortgage lending experience preferred 
• Strong attention to detail, organizational and communication skills.
• Strong analytical, judgement and managerial skills
• Excellent verbal and written communication
• Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment.
• Ability to prioritize and meet deadlines.
• Strong interpersonal and teamwork skills and ability to influence through collaboration.
• Self-motivated, with a high level of personal energy and commitment.
• Minimum requirement includes a high school diploma or equivalent; additional coursework in finance or a related field is advantageous.
• Must have ability to occasionally come into the Salt Lake City office

Company Benefits 
Our total rewards package consists of an hourly wage and a curated benefits plan. We are thrilled to offer all our full-time employees the following benefit offerings:
- Benefits eligibility effective DAY ONE - *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)- Flexible PTO- Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to