Senior Product Manager, Estimates & Proposals

Ready to be a Titan?
We create outsized value by solving real-world problems in the home and commercial services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, and product marketers work closely with our thousands of customers to help make their lives easier through technology. We embrace design thinking and agile development to ship hundreds of new features. We measure our success based on our customer’s success. We strive for real impact to improve the lives of our customers.

ServiceTitan is looking for a Senior Product Manager with a track record of driving new product features from concept to successful launch and adoption. This is an integral, highly visible role with the opportunity to make a large impact for ServiceTitan. The Estimates & Proposals PM on the SalesTech team will own the development and launch of products & features to help take the sales experience to the next level for our home and commercial service providers. The SalesTech products and workflows enable our customers to build effective estimate and proposal tools to present professionally to their customers and effectively convert proposals into sales.

This role requires strong drive, effective communication, and product management skillset to drive large initiatives and deliver phenomenal value and delightful experiences to our customers.

What You'll Do:

• Develop and execute the strategic vision for point-of-sale, Estimates, and Proposal product lines for our residential and commercial service providers 

• Drive roadmap planning, prioritization, and reprioritization to maximize impact and alignment with company initiatives

• Engage closely with customers and end-users to deeply understand their workflows, needs, and pain points, translating these insights into actionable product features that innovate and delight

• Work closely with cross-functional teams to transform customer insights into detailed and actionable product requirements, guiding development efforts to meet user needs effectively

• Lead the entire product lifecycle, from research and concept development to user stories, development, go-to-market strategy, and adoption

• Build strong working relationships with developers, designers, UX researchers, sales engineers, and stakeholders across all departments

• Utilize user analytics and data-driven insights to guide decision-making and deliver impactful product enhancements

• Act as a domain and product expert within ServiceTitan and with customers, strategic prospects, and community engagements, driving understanding and advocacy for our solutions

• Drive success and adoption of your products by working closely with product marketing managers in creating internal and external launch plans.

• Own customer escalations to ensure proper resolution while communicating impact to roadmap items

• Proactively identify and address conflicts and bottlenecks to maintain product development momentum

What You'll Bring:

• 4-7 years of experience in product management, with a proven track record of delivering successful product launches.

• Experience in Sales Technology software is highly desirable.

• Mobile experience preferred.

• Experience bringing products from conception to launch is a plus.

• Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively.

• Strong organizational, written, and verbal communication skills.

• Collaborative team player with strong problem-solving abilities.

• Experience working with trades (HVAC, Electrical, Plumbing, Roofing, etc.) is advantageous.

• Familiarity with agile development methodologies such as Scrum is a plus.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

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