Real Estate Loan Servicer-Hybrid

Overview

The Real Estate (RE) Loan Servicer is responsible for daily cash management activities, including processing exceptions, initiating and submitting wire transfers, and ensuring accurate fund disbursements. This role prepares reconveyances following loan payoffs and manages reconveyance processing for monthly paid-in-full mortgage loans and home equity lines of credit. The Real Estate Loan Servicer also audits the legal file and maintains all collateral and legal documentation to ensure compliance and data integrity.

Responsibilities

• Cash Management
• Posts payments received.
• Prepares daily funds transfer requests for payments, payoffs, and escrow disbursements.
• Prepares daily wire transfer requests for management signature with a high level of accuracy. Submits Service Events to Payment Operations for timely processing of payments, payoffs, and escrow funds.
• Balances the payment file between LFCU and the sub-servicer; troubleshoots discrepancies, resolves exceptions, and escalates issues or trends to management.
• Balances new loan files from LFCU to the sub-servicer; identifies and resolves issues, and reports trends to management.
• Reviews paid-off loan reports; sets up and removes auto-pay for both new and existing loans.
• Fulfills sub-servicer requests for paid-in-full loan documentation.
• Reviews new loan reports for accuracy; identifies and reports recurring errors or trends to management.
• Member/Internal Customer Service
• Answers member and internal customer calls. Provides exemplary service and strives to resolve concerns during the first interaction through active listening and problem-solving.
• Serves as a liaison between the subs-servicer and the Credit Union regarding member loan adjustments, concerns, and credit bureau disputes.
• Monitors and responds to Service Events within SLA.       
• Legal File Audit - Document Custodian
• Performs audits of legal files to ensure accuracy and completeness.
• Tracks and fulfills outstanding documentation requests from title companies and county recorders.
• Identifies error trends during audits and reports findings to management; ensures all discrepancies are corrected promptly.
• Fulfills document requests for paid-in-full loans. Maintains loan files and follows up on missing documentation as needed. 
• Member/Internal Customer Service
• Answers member and internal customer calls. Provides exemplary service and strives to resolve concerns during the first interaction through active listening and problem-solving.
• Serves as a liaison between the subs-servicer and the Credit Union regarding member loan adjustments, concerns, and credit bureau disputes.
• Monitors and responds to Service Events within SLA.       
• Legal FileAudit - Document Custodian
• Performs audits of legal files to ensure accuracy and completeness.
• Tracks and fulfills outstanding documentation requests from title companies and county recorders.
• Identifies error trends during audits and reports findings to management; ensures all discrepancies are corrected promptly.
• Fulfills document requests for paid-in-full loans. Maintains loan files and follows up on missing documentation as needed.
• Report Management
• Transfers daily and monthly reports from the mortgage loan servicer website to LFCU shared folders.
• Understands the purpose and content of all reports to ensure proper tracking and archival. 
• Reconveyances
• Prepares reconveyance documents daily for 1st and 2nd Trust Deeds and weekly for Home Equity Lines of Credit.
• Updates tracking records and ensures accurate documentation of reconveyance activities.
• Prepares loan demands for Home Equity loans; processes payoffs and coordinates with title and escrow companies as needed.
• Ships reconveyance packages to designated trustees promptly.               
• Other Department Duties
• Contributes to the development and implementation of new programs and methods to improve efficiency and service quality.
• Maintains updated insurance records; communicates with insurance companies as required.
• Orders and tracks department supplies.
• Processes Subordinations, Re-amortizations, and Title and Escrow requests.
• Audits ARM loan adjustments to ensure accurate change dates and interest rate recalculations.
• May assist in special projects and departmental initiatives.
• Supports various reporting needs as directed by management.
• Provides feedback to the Manager on recurring issues, system concerns, and opportunities for improvement related to Real Estate Servicing.
• Works within and directly impacts their function, occasionally interacts with oth