Senior Finance Manager, Customer Success & Renewals

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Zscaler is seeking an experienced Senior Finance Manager to support our Customer Success and Renewals organizations. As a key member of the GTM Finance team, this position will play a critical role in establishing renewal performance insights and business metrics that aid in decision making to support sustainable growth and profitability. The ideal candidate will have strong business acumen, a deep understanding of Customer Success and Renewals within Cloud / SaaS, and proven experience in building insightful decision support/business analysis.  You will ensure appropriate due diligence is applied to business decisions, maintaining the integrity of reported information and forecasting with a high level of predictability. 

Responsibilities

• Serve as the finance business partner to the SVP, WW Customer Engagement and their respective Customer Success and Renewals leadership teams
• Develop and implement key renewal and customer business metrics to aid in strategic decision making and funding prioritization
• Partner with the business, operations, and IT to create repeatable and scalable reporting and dashboards
• Provide timely and accurate reporting and analysis of performance, highlighting areas of risk and opportunity
• Collaborate with Sales Compensation and the business to review performance results and effectiveness of compensation plans for the teams
• Drive the annual planning and monthly / quarterly forecasting processes and variance analysis
  
  **Position is based in San Jose and hybrid 2x a week in office.

Qualifications

• 8+ years of experience in finance, strategy, or operations in a high growth Enterprise SaaS or Software technology company;  Bachelor's degree in Finance, Strategy or related field
• Prior experience supporting Customer Success or Renewals organizations
• Strong analytical and problem solving skills with ability to influence business partners and provide recommendations in order to drive decision-making and execution
• Excellent communication skills, verbal and written
• Ability to manage competing priorities and tasks in a fast-paced, deadline-driven environment while maintaining a high level of precision and attention to detail
• Experience driving planning and forecasting processes, including coordination, communication, managing deadlines
• Proven ability to develop and/or improve processes in support of growth and scale
• Proficient in Adaptive Insights, NetSuite, Tableau, Salesforce.com, Clari, and/or other comparable software systems, a plus

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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$161,500—$180,000 USD

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any