Sr Analyst, Patient Communication Operations

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health

Title: Sr. Analyst, Patient Communication Operations

Location: Chicago,IL/Remote

Role Description

Clear, consistent communication is critical to how Oak Street Health engages and supports patients throughout their care journey. As a value-based care provider, we take a proactive approach—building trusted relationships and delivering preventive care through timely, coordinated outreach. In a healthcare system where simple and coordinated communication is often fragmented, especially for Medicare patients, we aim to set a new standard for simplicity and connection.

We’re looking for a Senior Analyst, Patient Communication Operations to help execute and optimize our patient communication strategy..

This individual will be responsible for designing, building, orchestrating, and continuously improving our patient communications across digital, print and voice channels; supporting our on-going patient engagement and retention efforts.  The ideal candidate has a track record of deploying and optimizing CRM campaigns and creating seamless omni-channel customer journeys with diverse cross-functional partners spanning operations, data, infrastructure, and corporate strategy.

This position reports to the Lead Director of Patient Communications on the Patient Experience team.

Key Responsibilities

• Responsible for developing and managing CRM campaigns to improve patient engagement and retention.

• Oversee the creation and execution of automated and one-off campaigns across email, SMS, direct mail, and patient messaging. Ensure campaigns are timely, personalized, and aligned with business priorities. 

• Serve as first-line technical support for campaign performance to proactively troubleshoot delivery or operational issues.

• Create performance dashboards and reports to generate insights and recommend improvements.

• Manage and run comprehensive A/B tests to optimize messaging, timing, and channel mix.

• Serve as a subject matter expert on journey-based, data-driven communications.

• Collaborate with cross-functional business stakeholders to enhance campaign effectiveness.

• Partner with technology teams to integrate new tools and capabilities (e.g., Agentic, AI-driven personalization).

• Other duties as assigned

What We’re Looking For

• 2-5 years of experience in CRM campaign management, ideally in healthcare or a regulated industry.

• Hands-on experience with marketing automation platforms (e.g., Marketo, Pardot, HubSpot, Eloqua).

• Strong understanding of omni-channel marketing (email, SMS, direct mail).

• Intermediate SQL or data-querying abilities. Deep understanding of marketing analytics, customer segmentation, and testing strategies.

• Familiarity with data privacy regulations (e.g., HIPAA, CAN-SPAM, CCPA).

• Excellent project management and communication skills.

• US work authorization

• Someone who embodies being “Oaky”

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations a