National Sales Training Manager

Company Description

Fortegra is a global specialty insurer based out of Jacksonville that offers offer a diverse set of admitted and surplus insurance products and warranty solutions. For more than 45 years, we have delivered risk management solutions that help people and businesses succeed in the face of uncertainty. We seek to provide exciting opportunities, room for growth, and the ability to thrive in a workplace that is both challenging and rewarding. We foster a corporate culture that values the diversity of both individuals and ideas. Fortegra is proud to be Certified™ by Great Place to Work®. The prestigious award is based entirely on what current employees say about their experience working at Fortegra. For more information on Fortegra follow us on our LinkedIn .

Job Description

The National Sales Training Manager is responsible for needs assessments, instructional design and development, launch, execution and management of training and skill development initiatives and curriculum, delivery and tracking of training programs to Fortegra’s external customers. Collaboration with Learning & Development, Marketing, Warranty Sales and Account Management Divisions, client contacts and associates is required. This indivdual will be based in Texas and travel as needed. 

Develops and delivers programs that support both customer onboarding and ongoing training needs across Fortegra’s Warranty (Consumer, Auto, Wireless) Insurance and Specialty programs.  Developed programs will provide comprehensive soft-skills, product knowledge, sales-enablement, and compliant sales practices, utilizing a blend of delivery methods. This blended training approach should include a variety of methods such as individual, classroom, video, and web based (LMS) platforms. 

Gathers and provides qualitative and quantitative feedback and recommendations on the effectiveness of existing and new training.  Works closely with internal management and subject matter experts (SMEs), as well as designated customer contacts. 

Maintains a working knowledge of Fortegra’s products and processes and support customer needs, including company and department guidelines, customer service standards and compliant sales practices.

Knowledge, utilization and proficiency of the following software and programs:  Microsoft Office Suite of Outlook, PowerPoint, Word, Excel, InDesign, WebEx, among others, including LMS software.

• Develops, implements, and manages a continuous improvement program for assigned customers and/or product line programs. Course updates are driven by risk factors content, number of offerings, evaluation scores and evaluation comments. Collaborates with management, subject matter experts and training participants for content review and remediation. Assess training needs through surveys and interviews with customers, associates and managers.
• Support of Operations/Claims and Account Management Teams.
• Ensures consistency of content design features across assigned products.  Enhances the learning environment and participant experience by recommending or incorporating the use of innovative design elements into training materials.
• Conducts pre and post training evaluations to ensure training effectiveness. 
• Handles confidential and Fortegra intellectual property content ensuring proper handling, version control, change management and delivery.
• Engages management, subject matter experts, other Fortegra Departments (i.e., Marketing) and identified customers to assist with content development and review.
• Provides timely and relevant communications regarding updates and projects to all stakeholders.
• Continuous learning of new methods, software and other skills needed for success.
• Maintains a working knowledge of new programs, products and/or processes that have been implemented and identifies their impact on affected Fortegra Departments (i.e., Customer Service, Claims Administration). 
• Deliver training to customers, managers and associates using a variety of instructional techniques.
• Review training materials from a variety of vendors and recommend appropriate materials.
• Monitor and evaluate results, assessing and adapting training effectiveness.
• Administratively monitor costs, schedules classes/training events, enrollment, and equipment set up.
• Travel up to, but not limited to 50-70% of the time.
• Special pro