Medical Assistant

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

ROLE OVERVIEW:  

We are looking for an ambitious Medical Assistant who is passionate about playing a critical role in a company poised to innovate the healthcare services sector and reach stratospheric levels of growth and success.  You should be customer centric, enjoy challenges, possess a proactive, entrepreneurial approach to getting things done. 

COMPENSATION: $20 -21/hour

LOCATION: 4013 NW Expressway Suite 105, Oklahoma City, OK 73116

DUTIES & RESPONSIBILITIES: 

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. 
• Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.  
• Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance. 
• Maintain a pleasant, secure, and motivational working environment in the Practice. 
• Perform and record patient vitals; Document as appropriate in electronic health record  
• Process prior authorizations for patient medications 
• Support patients in setting up medications for self-administration, verifying accuracy with an attention to detail 
• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
• Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy
• Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.
• Ensure accuracy of patient pharmacy information in the medical record.
• Interact and participate in interdisciplinary staff meetings and day-to-day functioning of clinic 
• Perform urine screens as ordered 
• Handle and prepare specimens for processing by outside laboratory service 

SKILLS & EXPERIENCE:

• High school or equivalent required
• Completion of a Medical Assistant training program or Associates Degree in applied science field preferred 
• 1+ year of experience as a Medical Assistant preferred 
• Registered (RMA) or Certified Medical Assistant (CMA) preferred
• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.  
• Ability to work independently and as a team member 
• Strong communication skills, both written and verbal
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)  
• Comfortable handling sensitive and confidential Information (HIPAA)  
• Comfortable with ambiguity and a willingness to work with a high degree of autonomy in fast paced environment and meet