Pharmacy Operations Director

Position Overview
The Pharmacy Operations Director ensures the Good Shepherd Community Clinic pharmacy runs efficiently, safely, and consistently while supporting GSCC’s mission to deliver patient-centered, accessible, and affordable medication care. This role bridges leadership vision with operational execution, ensuring every pharmacy team member—pharmacists, technicians, and clerks—can perform their roles effectively and collaboratively.

The ideal candidate is calm, organized, solution-oriented, and committed to fostering a supportive environment where staff, providers, and patients experience reliable and seamless pharmacy service.

Role Purpose & Vision

The Pharmacy Operations Director ensures that the pharmacy operates smoothly and reliably each day, enabling clinical excellence and exceptional patient experiences.

Key Responsibilities

Daily Operations & Workflow Leadership

• Oversee day-to-day pharmacy operations, ensuring efficient prescription processing and organized workflows
  
  
• Maintain operational consistency, safety standards, and timely service delivery
  
  
• Identify barriers to efficiency or patient experience and implement effective solutions
  
  

Staff Scheduling & Resource Management

• Ensure adequate staffing coverage across all shifts
  
  
• Coordinate assignments and support staff in meeting performance and service expectations
  
  
• Foster clarity, communication, and accountability within the team
  
  

Inventory & Supply Management

• Ensure medications and supplies are accurately stocked, organized, and tracked
  
  
• Maintain inventory controls to reduce discrepancies and support high-quality patient care
  
  

Quality, Process, & Safety Improvements

• Evaluate workflow gaps and implement process improvements
  
  
• Ensure adherence to pharmacy policies, procedures, and regulatory standards
  
  
• Support continuous improvement through documentation, tracking, and team coaching
  
  

Team Support & Coaching

• Provide guidance, clarity, and development opportunities to pharmacists, technicians, and clerks
  
  
• Support cross-department communication with clinical teams and leadership
  
  
• Promote a culture of collaboration, shared ownership, and operational excellence
  
  

Connection & Ownership Expectations

Connection

• Support workflows that allow the pharmacy team to focus on meaningful, patient-centered care
  
  
• Ensure smooth communication with providers and other departments
  
  
• Create an environment where staff and patients feel seen, valued, and supported
  
  

Ownership

• Take responsibility for workflow accuracy, operational consistency, and timely service
  
  
• Proactively address issues before they escalate
  
  
• Model accountability, professionalism, and solution-oriented leadership
  
  

What Success Looks Like

• Daily operations run smoothly and predictably
  
  
• Staff feel supported, confident, and capable in their roles
  
  
• Workflows minimize delays, errors, and patient complaints
  
  
• Inventory is consistently accurate and well-maintained
  
  
• Providers and patients experience the pharmacy as reliable and well-organized

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Good Shepherd Community Clinic, Inc. has grown from the original Tuesday night volunteer clinic in a small rental house only treating 85 patients, to a full-time, comprehensive Community Health Center caring for more than 9,600 medical and dental patients.

Today, our vision is to transform healthcare delivery by empowering each other, inspiring change, and building healthy people. The GSCC Team is committed to promoting patient wellness with an emphasis on prevention as well as education on important health factors like nutrition, disease self-management and physical activity. Evidence of this commitment to "build healthy people" can be seen in the way we practice.