Install & Service Alarm Technician 

JOB SUMMARY

The Install and Service Technician installs, services, and programs security burglar alarms, fire alarms, surveillance video, and other products as required. This may include the repair of equipment and wiring of systems and ensuring all work is in accordance with company procedures and relevant building and fire codes

BENEFITS OF JOINING OUR TEAM

Because Alert 360 hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefits program that includes excellent medical, dental, and vision coverage; generous PTO program and holiday pay; a 401k plan that with generous company matching; company paid short and long-term disability and life insurance benefits. We also offer additional benefits such as a tuition reimbursement program; excellent wellness programs and incentives; free home security monitoring and much more!

JOB SPECIFICS

The Technician position is a regular full-time (40+ hours a week) non-exempt position. This position reports to the Springfield, MO Office and services the area within a 75 mile radius of the DFW office

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and troubleshoots low voltage panels, wiring, and associated devices.
• Provides reliable and high-quality customer support.
• Maintain company vehicle in a clean and organized manner and maintains the necessary truck stock/inventory.
• Adjust units based on room structures and manufacturer's recommendations
• Utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position cables, wires, and strappings when needed.
• Drill holes for wiring in wall studs, joists, ceilings, and floors by safely operating hand and power tools.
• Maintains documentation of service and hours worked.
• Leveraging company software, completes and submits all required task-related activities, productivity, and documentation in a timely manner.
• Inspect installation sites and study work orders, building plans, and installation manuals to determine materials requirements and installation procedures.
• Install, maintain, or repair security systems, alarm devices, and related equipment following blueprints of electrical layouts and building plans.
• Comply with industry-standard and company-specific safety guidelines.
• Provides customer instruction on system operation and functionality.
• Performs system testing, troubleshooting, and signal verification.
• Maintain and use PPE in the prescribed manner.

JOB QUALIFICATIONS

• Minimum of High School Diploma or equivalent and Vocational Training.
• Must have at least 4 or more years of experience.
• Must have knowledge of intrusion systems.
• Knowledge of a wide range of alarm panels.
• Knowledge of fire systems, CCTV, and intercom access control systems, a plus.
• Must have a strong understanding of local/national codes.
• Ability to diagnose basic problems and read/understand basic blueprints.
• Good written and verbal communication skills.
• Ability to determine and implement resolution to complex field situations.
• Valid driver's license and good driving record.

REQUIRED SKILLS

• Self-motivated and able to work independently taking initiative in identifying and resolving problems.
• Excellent interpersonal skills.
• Exceptional written and verbal communication skills.
• Proven team-building skills, shares knowledge, and is easily coachable.
• Aptitude for problem-solving; ability to determine solutions for customers.
• Strong analytical and negotiation skills.
• Knowledge of SalesForce.com is a plus or willingness and ability to learn

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is reg