Director, Product- Client Strategy & Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The North America Product Client Strategy and Solutions organization is responsible for bringing best in class payment solutions to market that support the business needs of Visa's US client base, including issuers, acquirers, processors, merchants, and technology partners.  Within this organization, the Director, Client Solutions – Super Regional & Regional - will be a key member of the team responsible for all client-facing activities with Visa’s Super Regional & Regional issuing client segments. The scope of the team spans across all Visa products – core and value-added services.  Responsibilities of the team include:

• Socializing and evangelizing Visa's product strategy, roadmap and benefits to clients within the Super Regional and Regional client segments. 

• Understanding client business needs and priorities, defining client solution business requirements, and working with both regional and global product development teams to shape and prioritize product design and delivery

• Close collaboration with internal stakeholders and client stakeholders to maintain an ongoing understanding of client challenges, opportunities and needs across their payments operations. 

• Educate and empower the broader sales organization on Visa products and strategy. Collaborate cross-functionally to bring one unified Visa Product voice to account executives and clients.

• Deliver regular thought leadership on payment product topics to internal sales partners and external clients  

• Utilize the voice of the client to inform and influence the Visa product roadmap

Client solutions is measured by the success of product or initiative adoption by Visa's clients and the net impact to Visa's payment volume and KPIs.  The Director of Client Strategy & Solutions will oversee special projects across multiple clients and serve as the main contact for specific clients regarding key Visa Product matters. This position is based out of San Francisco, CA and reports into the Senior Director, Head of Client Strategy and Solutions, Super Regional & Regional Issuers.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:
•10 or more years of work experience with a Bachelor’s Degree or at least 8
years of work experience with an Advanced Degree (e.g. Masters/
MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:
•12 or more years of work experience with a Bachelor’s Degree or 8-10 years of
experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years
of work experience with a PhD
•BA/BS in business, computer science, or a related field
•Excellent executive level communication, story-telling and presentation skills to
both internal and external audiences
•Superior analytical and problem-solving skills as well as demonstrated
quantitative rigor
•Strong business acumen and understanding of commerce business KPIs
•Solid understanding of current and emerging technologies in the payments
industry
•Ability to build successful client relationships with C-level client executives
•Ability to articulate a business benefit to an executive-level business
stakeholder, with the ability to also explain details to functional and technical
SMEs
•Effective in public speaking engagements

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.