Client Manager, Inside SLF - FindLaw

The Solutions Account Manager, FindLaw is responsible for developing and maintaining ongoing client relationships in order to achieve client and revenue retention goals within an assigned, territory or team.  This will be done by proactive and reactive management for each assigned account, close partnership with Field Consultants, and working cross functionally with all areas of FindLaw and across other Thomson Reuters departments that support our business.  The position will be based out of Eagan, MN.

About the Role
In this opportunity as Solutions Account Manager, FindLaw, you will:

• Drive Results: Secure contract renewals for assigned portfolio of customers and meet monthly renewal volume and revenue requirements by providing first class customer care for all clients
• Consultation: Ensure client retention and satisfaction with a select portfolio of accounts by proactively identifying problem areas, trends and opportunities, and recommend plan of action to client and/or stakeholders
• Communication:  Provide account analytics and insight and recommend a plan of action and provide timely and proactive status updates to clients/stakeholders for all projects in process
• Collaboration:  Act as primary, internal, point of contact for assigned accounts and establish strong working relationships with clients, Field Consultants and other internal partners/stakeholders

About You
You’re a fit for the role of Solutions Account Manager, FindLaw if you:

• Four-year degree required
• Minimum of 2 years client management and/or sales and marketing experience
• Proven success with retention of client population and associated revenue
• Well-developed negotiation skills and ability to negotiate and resolve conflicts required
• Strong communication and presentation skills, especially via telephone, required
• Ability to multitask, prioritize, and follow through in accordance with service level agreements.
• Understanding of digital marketing concepts and processes preferred
• Understanding and/or experience working with the legal industry preferred

What’s in it For You?
At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time w