Part-Time Office Assistant - Aurora Regional Learning Center

Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.    
 

The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed.  We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.
 

You belong here.  See why you will love working at NWTC.

Department: Student Affairs – Community & Student Engagement

Reports To: Manager, Community and Student Engagement

LOCATION:  Aurora Regional Learning Center

STANDARD HOURS: 24 hours a week. Monday – Thursday 8:00am – 4:00pm

STARTING RATE OF PAY: $15.00 per hour

POSITION SUMMARY

Provide exceptional customer service in a busy office atmosphere including guidance through the admissions process. Answer inquiries and provide information to customers.   Perform clerical functions which may include registration, book sales, cashiering, ordering supplies, scheduling appointments and assisting instructors. Multitasking skills and the ability to prioritize projects are critical to this position.

ESSENTIAL FUNCTIONS

• Provide excellent customer service to internal and external customers.

• Answer phones, screen and forward calls, provide information and take messages if necessary.

• Maintain inventory.

• Schedule appointments for both academic and financial aid advisors as well as room schedules.

• Data entry in database system

• Assist students and instructors with technology challenges such as web conference platform, and other technology.

• Responsibilities include processing and reconciling payments.

• Communicate with students and staff on status of upcoming classes.

• Contact current and prospective students to support the campus retention and persistence initiatives.

• Available to work evening or Saturday hours to provide adequate office coverage.

• Maintain aesthetics of the center including replenishing brochure racks, updating bulletin boards, setting up rooms for classes and organizing spaces when needed.

• Assist and participate in campus-wide activities, committees and meetings as required/assigned.

• Coordinate and promote the Student Involvement program that provides social, cultural, educational, and recreational activities for the student body through both social media and center activities.

• Other duties as assigned.

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• Technical Diploma

• One year of clerical as well as receptionist experiences; proven customer service experience

• Microsoft Office Suite proficiency: Word, Excel, Outlook, PowerPoint, Publisher

• Must hold a valid driver’s license and be insurable under the Districts standard insurance policy terms.

**An equivalent combination of education and work experience may be considered.

Skills and Abilities:

• Student Success: Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.

• Values: Demonstrate behaviors and action that support the College’s values

• Collaboration: Demonstrate behaviors and actions that create respectful environments and services for all, and the ability to work effectively across differences in background and experience.

PHYSICAL DEMANDS

• Extended Sitting: Ability to sit for extended periods while working on a computer or attending meetings
• Mobility: Ability to move around the campus to attend meetings and events
• Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls.
• Visual and Auditory: Ability to read documents and communicate effectively with students and staff.
• Light Lifting: Capability to lift and carry materials weighing up to 25 pounds.

Reasonable Accommo