Data Services Analyst SR Principal

Why you'll LOVE Sagent:

 

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

 

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.

 

Sagent powers servicers and consumers. You power Sagent!

 

Position Summary:

Sagent is seeking a seasoned and visionary Data Services Analyst SR Principal to join our DataOps team. This role is instrumental in maintaining, optimizing, and evolving our enterprise-wide data platforms, driving both operational excellence and strategic transformation. This position requires deep hands-on expertise in SQL Server, PostgreSQL, and Snowflake, as well as strong experience with cloud platforms such as Azure and GCP. The ideal candidate brings a modern mindset to DevOps integration, automation, and performance tuning, along with a leadership approach to mentoring, architecture planning, and collaboration with cross-functional teams. 

Key Responsibilities:

Database Administration and Support

• Administer, monitor, and optimize SQL Server (2012–2019+) (10+ years)
  • Expert in CDC, replication (Snapshot, Transactional), backups/restores, HA/DR (AlwaysOn, Log Shipping), and SQL Agent jobs
  • Performance tuning, index/statistics maintenance, and use of DMVs/system stored procedures

• Manage and maintain PostgreSQL environments (5+ years)
  • Configure logical and streaming replication, WAL archiving, PITR, and user access controls

• Support and enhance Snowflake infrastructure (4+ years)
  • Manage roles, warehouses, ingestion pipelines, performance tuning, and cost optimization 

Cloud Platform & DevOps Integration:

• Administer and provision databases using Azure and GCP managed services (6+ years)
  • Strong understanding of compute, storage, network, IAM, and Kubernetes integration
• Develop, maintain, and troubleshoot CI/CD pipelines using Azure DevOps (repos, pipelines)
• Contribute to Infrastructure as Code (IaC) using tools like Terraform or ARM templates
• Integrate database objects and schema changes into secure, version-controlled deployment workflows 

Monitoring, Incident Management & Optimization:

• Proactively monitor environments using Dynatrace and SolarWinds
• Lead incident response, perform root cause analysis (RCA), and ensure business continuity
• Maintain system health through automated maintenance and observability enhancements 

Day-to-Day DataOps Support:

• Monitor capacity, performance, and storage; perform patching and health checks
• Provide responsive support for tickets and on-call events
• Maintain runbooks, database inventories, and change logs
• Ensure adherence to data governance, security, and compliance policies 

Architecture & Strategic Leadership: 

• Lead database architecture design for modernization and cloud-native projects
• Define scalable replication, storage, and retention strategies aligned with business and regulatory needs
• Recommend new tools, technologies, and practices for cost efficiency and performance 

Capacity Planning & Cost Management: 

• Forecast and plan database capacity (compute, IOPS, storage) across environments
• Optimize performance and cost across Snowflake, Azure SQL, and other cloud platforms 

Security, Governance & Compliance:

• Enforce access control, encryption, and auditability standards across platforms
• Support regulatory compliance (SOX, PCI, HIPAA) through documentation and process enforcement
• Collaborate with Security and Risk teams to mitigate vuln