Assistant II - Educational Technology Support (Hourly)

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Assistant II - Educational Technology Support (Hourly)

Job Description Summary:

Provides complex clerical and administrative support to a departmental office or program.

Job Description:

Description of Duties and Tasks

• Facilitate the checkout of available technology to faculty and staff.

• Troubleshoot and resolve issues with classroom audio/visual technology.

• May review and provide recommendations to update departmental webpages and/or knowledge bases.

• Responds to and/or directs inquiries in person or on the telephone; accesses and works with other staff to assist in resolving issues from ACC faculty and staff.

• Corresponds with other ACC teams and departments including IT Services, Student Technology Services, etc. on behalf of ACC faculty and staff.

• May be assigned responsibility for special projects such as scheduling rooms, compiling information packets, creating spreadsheets, charts, and graphs, and other projects.

Knowledge

• Office procedures and practices.

• Customer service techniques.

• Use of Zoom, Blackboard, and other academic technologies is a plus.

Skills

• Maintaining an established work schedule.

• Establishing and maintaining effective internal and external relationships.

• Maintaining confidentiality of work-related information and materials.

• Effectively using interpersonal and communication skills.

• Effectively using organizational and planning skills with attention to detail and follow-through.

• Entering data, maintaining files, and performing other clerical duties.

• Effective customer-orientation when working with a multicultural population.

Technology Skills

• Use a variety of spreadsheet, word processing, database, and presentation software.

• Ability to operate computers and tablet devices.

• Ability to operate projectors, microphones, and other AV technologies is a plus.

Special Requirements
 

This position is an in-person, on-campus part-time position at the Northridge Campus.

Physical Requirements

• Work is routinely performed in a standard office or similar environment.

• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.

• Occasional lifting of objects up to 10 pounds.

Safety