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Referral Relationship Manager
Ethos Veterinary HealthUnited Statesfull_timeVerifiedPosted 13 Jun 2025
💰 $80,000/yr($77,000/yr – $80,000/yr)
About the role
JOB DESCRIPTION
Position Title: Referral Relationship Manager
Reports To: Referral Group Manager (primary) and Hospital Director (secondary)
Starting Salary: $77,000
GENERAL OVERVIEW:
The Referral Relationship Manager (RRM) serves as a liaison between a hospital and referring veterinarians within the market and surrounding areas. This position actively drives patient referrals and hospital referral revenue by identifying, cultivating, and maintaining positive relationships with doctors and key decision-makers in the referring veterinary community. The RRM develops and executes meaningful engagement activities to promote hospital services and philosophies. The RRM serves as the main communication hub for the referring community and actively monitors and measures the hospital referral process to resolve problems quickly and improve service. This position reports directly to the Referral Marketing Group Manager to receive ongoing support, coaching, and has a secondary reporting to the Hospital Director to ensure collaboration and cohesion with the clinical teams.
ESSENTIAL JOB FUNCTIONS:
QUALITIES OF A SUCCESSFUL CANDIDATE:
Position Title: Referral Relationship Manager
Reports To: Referral Group Manager (primary) and Hospital Director (secondary)
Starting Salary: $77,000
GENERAL OVERVIEW:
The Referral Relationship Manager (RRM) serves as a liaison between a hospital and referring veterinarians within the market and surrounding areas. This position actively drives patient referrals and hospital referral revenue by identifying, cultivating, and maintaining positive relationships with doctors and key decision-makers in the referring veterinary community. The RRM develops and executes meaningful engagement activities to promote hospital services and philosophies. The RRM serves as the main communication hub for the referring community and actively monitors and measures the hospital referral process to resolve problems quickly and improve service. This position reports directly to the Referral Marketing Group Manager to receive ongoing support, coaching, and has a secondary reporting to the Hospital Director to ensure collaboration and cohesion with the clinical teams.
ESSENTIAL JOB FUNCTIONS:
- Works directly with hospital leadership to identify referral performance goals and develops outreach and engagement strategies to successfully execute these goals to drive hospital revenue.
- Consistently engages the referring community with relevant and valuable email, phone, and in-person communications. Customizes outreach and interactions based on the individual needs of each referring hospital and doctor. Maintains a regular engagement schedule to continually develop positive referral relationships.
- Meets directly with referring doctors and key decision-makers to better understand the needs and the referral opportunity of each individual practice.
- Plans, executes and evaluates the efficacy of CE/Symposium events, hospital tours, and referring practice recognition and engagement events. Works in partnership with hospital leadership to develop and track an annual referral marketing budget to support all outreach events and activities.
- Works in partnership with hospital marketing resources to plan, develop and execute strategic engagement campaigns to successfully launch new service offerings and promote new doctors.
- Collaborates with Field Marketing to create and distribute marketing collateral for the hospital
- Actively leverages the Customer Relationship Management (CRM) tool, Referral Marketing Dashboard and other advanced analytic tools offered by the centralized support team to track performance metrics and use data to inform and evolve hospital referral marketing strategy.
- Serves as the main point of contact for the referring community and helps monitor and measure the referral process to resolve problems quickly and improve service.
- Continually builds a competitive knowledge of emergency and specialty veterinary services including a deep familiarity and understanding of hospital-specific differentiators.
- May perform other job duties as assigned.
QUALITIES OF A SUCCESSFUL CANDIDATE:
- Mission: You are motivated and inspired by our mission to improve the lives and well-being of pets and people in our community.
- Grit: You bring determination and a strong will to the challenges and opportunities that come with working in the veterinary field.
- High Standards: You take pride in your work and have very high individual accountability.
- Curiosity: You are energized by learning and finding creative solutions to new and challenging situations.
- Self-Starter: You are highly ambitious, self-motivated, and take initiative to achieve results. You thrive in environments that allow you to work independently with minimal supervision.
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