Principal Group Engineering Manager

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. 

The focus of our Azure CXP Engineering is to build extensible platforms, connected customer experiences (CX), enable digital transformation, and improve customer outcomes. Our top-level objectives include winning customer satisfaction by providing the help they need and reducing customer challenges. Our team believes in living the core Microsoft values of Respect, Integrity and Accountability. 

We are looking for a Principal Group Engineering Manager with a passion for delivering well-designed, scalable, and reliable products and services, a genuine desire to lead, guide, and mentor other engineering managers, and a deep technical aptitude. As part of this role, you will collaborate closely with multiple teams across Microsoft to deliver key customer solutions and the technology to support them.

You will be a meaningful part of a team that values diversity of thought and recognizes everyone for their personal strengths and desire to learn and grow.  

Every day, our customers stake their business and reputation on our cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed. 

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As a Principal Group Engineering Manager, you will lead your organization to develop a world-class customer-centered products and services. We are in a unique position to empower all of Azure to make precise data driven decisions with the data our services manage. You will work with Azure CXP Program Managers, Data Scientists, and other Azure engineering teams as well as the Field and Support organizations to define and deliver critical products to support Azure teams and customers. This role provides an exciting opportunity to work with experts across all levels of Azure’s cloud technology stack.

Some responsibilities include:

• Leads team to design and develop high quality, robust and manageable products and services that deliver immediate customer business value and can evolve to meet future business needs.
• Oversees, influences, and owns design discussions for the overall system architecture of entire products/solutions.
• Provide technical leadership across service fundamentals including reliability, scalability, maintainability, security, and performance.
• Demonstrates deep understanding of effects of solutions to ensure appropriate security and performance, driving reliability in the solutions, and optimize dependency chains across teams.
• Leads the refinement of products through data analytics and makes informed decisions in engineering products through data integration.
• Builds and maintains partnerships, driving collaboration with key partners to drive technological integration and product adoption.
• Monitors project status and communicates project progress across teams.
• Leverages feedback channels to incorporate insights into future designs or solutions. Guides the incorporation of feedback to measure customer value, usage patterns, and other actionable metrics of value.
• Lead, guide, and mentor engineering managers and senior engineers.

Qualifications

Required Qualifications

• Bachelor's Degree in Computer Science, or related technical discipline AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
     OR equivalent experience.

• 4+ years of experience in large scale distributed systems and cloud technology stack