Sr. Administrative Manager

Under the direction of the Division Administrator, Division Director and Division Clinical Directors, we are seeking a Sr. Administrative Manager who will lead the clinical and administrative activities for the Divisions of General Internal Medicine and Palliative Medicine. The manager has ultimate oversight of all ambulatory outpatient clinics and develops, implements and manages policies, procedures and programs. The Sr. Administrative Manager will be responsible for ensuring safe and effective patient care across the divisions. The Sr. Administrative Manager will design, manage and evaluate the systems through which patient care is delivered, and maintain an efficient and cost-effective environment conducive to quality patient care.

Specific Duties & Responsibilities

Financial

• Accountable for the financial, volume and operational performance of the ambulatory clinics.
• Organizes monthly review of ambulatory budgets in conjunction with the Project Administrator, Clinic Managers and Finance Manager.
• Tracks clinical practice revenues, provides monthly ambulatory clinic practice reports to Divisional leadership.
• Implements systems to provide proper financial controls, analysis, and good business practices
• Creates and monitors budgets for all value-based insurance programs.
• Reconciles clinical IOs in Nexus monthly.
• In partnership with the division administrator creates annual clinical charge budget.
• Works with Division Administrator to develop detailed business plans for new and existing clinical programs to include market demand assessment, capital needs, facilities, operational requirements, and implementation plans.
• Partners with the Johns Hopkins Office of Population Health to develop and oversee the financial impact and viability of the newly designed Small High Acuity Risk Panel (SHARP) program.
• Provides leadership for Palliative Medicine financial lines of business. Monitors for profitability and resource intensity. Reviews monthly accounts and business plan activity

Clinical Program Planning and Management

• Working with the Division Clinical Directors, the Sr. Administrative Manager is responsible for the delivery and development of clinical initiatives at all ambulatory locations.
• Formulates tactical operational plans and serves as project manager for the launch of all new clinical programs ensuring timely completion, quality and safety, and fiscal management.
• Supervises GIM Clinic Managers and Sr. Administrative Coordinator.
• Works with the Clinical Directors, Nurse Supervisor and Clinic Managers to establish, maintain, and revise policies and procedures for clinical practices to ensure smooth operation of the Division and ambulatory sites; effectively communicates all new/revised clinical policies to faculty, fellows, and staff
• Coordinates all hiring with divisional HR generalist, and reporting supervisors. Supervise/train/lead Divisional clinical management team and assist with hiring/discipline firing of staff as necessary for day-to-day program operations
• Serves as chair of clinical operational meetings ensuring regular monitoring of key quality & safety metrics, implementation of required interventions to improve patient care, and maintaining communication of policies and procedures and key decisions to Division stakeholders
• Defines and maintains patient care and clinical practice standards for the Division by,
• Maintaining current knowledge of Johns Hopkins Hospital Patient Care Protocols and Procedures that apply to ambulatory clinic practices.
• Monitoring and communicating updates to Hopkins Policies Online.
• Develops and maintains a quality and performance improvement plan for clinical care by doing the following,
• Provide leadership to ambulatory Comprehensive Unit Based Safety Program (CUSP) programs. Assume an active role in CUSP initiatives and programs.
• Continuously evaluates clinical support services provided including clinic staffing, nursing support and administrative support for all faculty.
• Reviews and reports on Press Ganey patient satisfaction scores to identify opportunities for improvement.
• Identifies barriers to the delivery of care and makes recommendations to address interdepartmental or administrative issues.
• Serves as the point person for safety event reports (Heros) for the Division. Regularly reviews Heros with Clinical Directors and the teams impacted by reported safety issues.
• Participate in the review of PQRS, HEDIS, HCAPHS, LOS and other population health metrics that would impact care delivery models.
• Partners with Patient Relations to respond to Requests for Service and/or Grievances.
• Monitors clin