Tech Support / Customer Service Agent

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

About This Role

TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.

What You’ll Do

• The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.
• The successful candidate will be able to work first and second shift as well as occasional Saturday hours

Who you are

• Professional work history or training with a focus on IT or automotive systems
• Customer contact experience
• Technical Support experience
• Self-motivated with a proactive approach to meeting and exceeding customer expectations. 
• Computer hardware and software experience
• Substantial problem solving abilities
• Ability to work and thrive in a team environment
• Maintain a professional image at all times
• Exceptional communications and organizational skills
• Dedication to excellent attendance
• +85% English language Domain

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.