Sr. Practice Manager

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910115 Neurosurgery Management

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 211 H

Compensation Range:

$28.50 - $37.06

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Sr. Practice Manager is responsible for the day-to-day management and strategic oversight of a high-volume Neurosurgery & Neuromedicine Pain ambulatory practice comprising 30+ exam rooms and procedural space.
Working in close partnership with departmental and senior leadership, this role is accountable for driving operational efficiency, monitoring and improving key ambulatory performance metrics, ensuring high-quality care delivery, enhancing the patient experience, and supporting strong financial performance.
The Manager leads a diverse, professional team of non-clinical staff using the ICARE framework (Integrity, Compassion, Accountability, Respect, Excellence), fostering a culture of collaboration, inclusion, and continuous improvement. Responsibilities include performance management, staff development, and workforce planning to ensure optimal staffing and service levels.
In addition, the Sr. Practice Manager oversees the clinical facility’s operations, ensuring compliance with all regulatory requirements, safety standards, and organizational policies. This includes coordination with clinical leadership to maintain a safe, efficient, and patient-centered environment.

ESSENTIAL FUNCTIONS

Operational Oversight & Workflow Management:

• Manage operations for a 30+ Neurosurgical/multispecialty clinic.   Ensures adherence to proper patient registration and insurance pre-verification processes, including timely and accurate warm transfers to centralized support functions as required.  
• In addition to managing the clinic for the Neurosurgery, the Sr. Practice Manager is responsible for the management of Neuromedicine Pain Program, including direct supervision of the Pain Management staff; including collaborating with physicians, APPs and leadership to align clinical operations with Departmental goals.  Responsibilities  include management of Division Leads for Neurosurgical practice at the clinical site and Neuromedicine Pain.
• Prepares and maintains weekly staffing schedules to ensure appropriate coverage for daily operations; directly monitor staff workflow to maintain accuracy, productivity, and maximum operational efficiency.
• Collaborates with providers to develop and maintain scheduling templates that align with departmental access expectations; proactively manages ongoing template and scheduling changes to support continuity of care.   Manage and monitor volume of patients in clinic and assign providers exam and dictation space.
• Responsible for identifying and executing process improvements.

Compliance, Quality & Performance Standards:

• Develops and implements all policies, procedures, and objectives related to quality improvement, patient safety, signage requirements, environmental and infection control, accreditation standards, and financial performance.
• Establishes and tracks performance improvement goals for Neurosurgery, ensuring alignment with departmental objectives and ambulatory metrics for excellence in care.
• Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards.
• Oversee completion and submission of quality reports.
• In collaboration with practice providers(s), oversee clinical compliance for quality assurance, documentation, and reporting.
• Ensure compliance with standard, HIPAA, OSHA and JCAHO policies.
• Develop and train /practice for emergency and disaster planning protocols. Understands and enforces patient rights and o